Skip to main content
Answered

cant find existing products sign in and account are shaded out

  • 2 April 2023
  • 1 reply
  • 65 views

My son is app s1 for older products keeps loosing my existing products.

playbar 

pkaybase

sub

play100 x2

play 5 

the top 3 icons in my account are not solid white but shaded out and I can’t interact with them! 
it’s so frustrating that it keeps loosing my products 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Corry P
Userlevel 7
Badge +18

Hi @Knort 

Welcome to the Sonos Community!

As far as I can tell, all your Sonos products are on the S2 software, so you should not be using the S1 app at all.

Please download the Sonos S2 app from your phone’s app store.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Terms & ConditionsCookie settings