Contributor I

Can't connect AGAIN!

51 replies
22694 views

Last week, for about the 20th time in 2 years, my Sonos Play1 wouldn’t work. App did nothing. I tried to update the app, nothing. I saw there was a new app, so I downloaded that. Tried to re-pair my speaker or whatever, nothing. Then suddenly it works. No problem. Everything fine. I think finally, a new app, this will be better.

Today, nothing. NOTHING. Tried to re-set it, won’t work. Won’t recognize it. I’ve spent hours on this. SO frustrated. The speaker sounds great when it’s work (which is only maybe 50-60% of the times I’ve tried to use it). Bluetooth would be so much easier!

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jgatie

Every single device (about 30) is on a static IP and set aside in its own range separate from my DHCP.

Interesting. Does this include Sonos devices?

N

nik9669a

Senior Virtuoso

Just to clarify, @phishmeister, you just have a single Play:1 if I read your post correctly? That’s quite an old device, with more limited network capability than more modern Sonos devices. Is this a recent acquisition for you or have you had it (and your connection problems) for a while?

J

jonnybsufc

Contributor II

Yesterday music heaven Today …..nothing ……has there been a recent upgrade/downgrade do I have to restart the whole world? Do I have to unplug my whole house AGAIN WTF what is happening must you guys fk around all the time now IT wont connect all it will do is make the beeping microphone noise then says it’s not on my network I CAN 100% guarantee it is. Why why why why are you a real company or do you make expensive speakers that last as long as you don’t DO A SYSTEM UPGRADE FFFFSSSSS how do I get around this do I have to move house AGAIN or something similar.

Airgetlam

If I can interpret your post properly, I suspect a fairly easy solution to your network issue is setting up reserved IP addresses in your router for your Sonos (and frankly, I’d do it for everything on your network).

You can do a short term fix a bit more easily by unplugging all your Sonos devices from power, then reboot your router. Wait two minutes before plugging back in your Sonos. But a router that has ‘failed’ in this manner once will be likely to do so again. Reserving IP addresses helps guard against this network behavior.

Bruce

W

Wma46

Lyricist I

One i am not a techie and the play 3 is old. I have had the same problem through out its life. I really dont care whos fault it is. What is a dhcp readable address and can it be done simply. Please give the steps to see it works for me. Appreciated.

Airgetlam

Setting reserved IP addresses in a router’s DHCP table depends on the router. Your best bet is to look in the manual for the router, since they’re not even always the same within a single manufacturer. And, as in my personal case, currently, using a wretched T-Mobile provided device, the router may not always allow you to use reserved IP addresses.

However, you don’t have to do it, if the thought overwhelms you. You can do essentially the same thing, albeit potentially more temporarily, merely by unplugging all your Sonos devices from power, then rebooting your router. Give the router a couple of minutes to load everything before plugging back in your Sonos devices.

It’s possible that the router, having gotten into that state once, could do so again, but it may not, too. It does get exposed more frequently by Sonos, due to the fact that they reboot every time you install new software, and ask the router for a new IP address. But that simple process resets the DHCP table, and is relatively easy.

Bruce

Stanley_4

Grand Maestro

Please give the steps to see it works for me. Appreciated.

As said the steps are router dependent but if you open your router’s web page and look for DHCP Settings it may have an internal help page or a link to the on-line help page that will walk you through it.

Pretty much what you do is put in the Sonos MAC address and the IP address you want it to use. Then power down everything and then bring it back up using the new addresses.

C

Colinpbarrett

Lyricist I

I share the same frustrations with this guy. The speakers will only connect to the network 40% of the tome. It’s been like this for years. When is go into the app, I regularly get the message “Unable to connect to Sonos. Let’s fix it.”. However the app troubleshooting never works. It’s completely sporadic. However my WiFi works perfectly with strong bandwidth & no breaks in connectivity. As I type this, the speakers won’t connect. Is this because of my router reassigning new IP addresses? If so, how do I fix it at the Sonos end? I’m close to the point where I’m ready to ditch my 4 speakers and buy a different brand.