Can't connect AGAIN!

The controller Apps are impatient. As the controller starts it sends out a type of “who’s there”, but if a speaker does not reply before the timeout, you’ll get a “not found”. Some network characteristic is intermittently blocking the query and/or delaying the response.

I have been frustrated with connectivity issues as have many Sonos users. I did talk to Sonos and they did the usual thing saying it’s not on their end. I did come across something that I had not seen before so will share it:

Go into your router. Under “Advanced Settings”, click on wireless. Then click on “Professional”. Then go down to Airtime Fairness and click on “Disable”.

It actually worked. I can’t guarantee that this is the fix for everyone, though it saved me from getting rid of my Sonos system out of frustration. 

Note: I have an ASUS RT router. You may have a different appearance of tabs once in the router menus. Just look up how to navigate to “Airtime Fairness” for your router. 

It’s absolutely ridiculous that we even have to talk about these technical solutions, or suggestions to reboot your network. You buy an expensive Sonos you must be able to rely on the system operations. I am so disappointed and regret expanding my system with more units. Since the app update my problems drive me also to sell it to someone who is willing to waste time finding solutions with the poor performance level of Sonos.

There comes a point where its time to accept the fact that Sonus  Play 1 is no longer in the design and  test plans. I reached it.  All to hard and inconsistent results.

Agreed here. Everyone is saying this is an easy fix. If you need to fuss with your fundamental wireless system to get it to work, this is a BUG with Sonos. Mine is just not recognizing. I get it—it’s old and prob needs a software update. But a Bluetooth speaker is just an easy solution versus all this bullshit everyone is recommending. 

Agreed here. Speaker becomes unusable. 

For me it’s not connecting to the speaker that’s the issue but the app itself - not great!!! 😭 

Came here looking for help with issues I’ve had with my play:1 for the whole time I’ve had it which is pretty much 4 or so years I’m guessing. I really feel like it’s an issue with the product at this point.  It constantly drops out and I have tried a load of stuff, I too am a network engineer with 10 years enterprise experience and my home network is solid, unifi APs and wired network access throughout, in fact I have a Sonos:5 as well that has no issues what so ever. If something is still messing up when it’s on a physical wired connection then it’s a pretty big indicator there’s something amiss on the client side. 

I agree completely with the complaints here. It should not be this challenging to fix every time. These speakers are not cheap. I have a Sonos One, it worked for a year and then connection issues and it will not work at all now. That’s not good enough. I have tried everything that Sonos recommends without any joy. I work from home without issues and any other systems running through my Wi-fi cause no problems at all. Some of the responses here are ridiculous in saying that Sonos should be void of complaint because the speaker is old or the app is new or the Wi-fi is the problem. It is pretty clear that Sonos is the common denominator here and these ‘fixes’ should not be needed at the price it cost to buy the speaker. I’ll never buy Sonos again.