Contributor I

Answered

Bluetooth connected but no sound - Era 100

55 replies
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I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.

The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

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Corry PAnswer

Sonos Staff

Hi @HumanoAlex et al

Apologies - it was not brought to my attention until now, but the issue I reported here earlier (it was recognised as an issue with connecting to Sony Bluetooth turntables specifically, but it did affect other devices in the same way) was fixed one year ago.

If you are experiencing issues connecting to your Sonos device via Bluetooth, please reboot both the speaker and the source device and try again.

If that does not resolve the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

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Bestboz

Lyricist II

I just want to keep this alive. It’s a significant user experience problem that needs addressing. Nearly 18 months on is not good enough. Bluetooth is the bare minimum of capabilities these days and Sonos can’t get it right. Never mind new headphones, let’s get a speaker that works. Really dissapointed with my Sonos experience in the last 12 months…. I miss my Bose

K

kaleidoz

Lyricist I

So i finally got it to work with my sennheiser bt t100, after maybe 3 times of resetting sennheiser and doing re-pairing with era100 it started to work. It was weird! So maybe theres hope after all.

T

Taliensin

Lyricist I

Issue is still here.
Never ever again will I buy a Sonos product. This is ridiculous.

C

craigsounds

Lyricist I

Was this ever solved? It connects to my MacBook but nothing plays. Someone please help.

B

Bestboz

Lyricist II

I’ve seen today that they’ve finally released an update patch that had a Bluetooth component to it! Hopefully it solves this problem. I’ll report back.

W

Wonderncurious

Lyricist I

As of today 23/11/24, from my experience, this issue hasn't been fixed yet. I purchased a brand new Era 100 today. After setting it up and listening to it for a while, I switched between different speakers a few times. Then this issue kicked in. It's connected to Bluetooth but no sound.

D

Danger Dave

Lyricist I

What the hell. How can this be a Problem for so many people and just not be fixed?
I bougth my first set of Era 100 speakers, as a start for a whole new setup. But now I am not even able to connect my turntable anymore because of this bluetooth issue. Do your job sonos. This is unacceptable

D

Danger Dave

Lyricist I

Same issue here. Unacceptable for a new product. Especialy in this price range. Do your freaking job sonos!

Corry PAnswer

Sonos Staff

Hi @HumanoAlex et al

Apologies - it was not brought to my attention until now, but the issue I reported here earlier (it was recognised as an issue with connecting to Sony Bluetooth turntables specifically, but it did affect other devices in the same way) was fixed one year ago.

If you are experiencing issues connecting to your Sonos device via Bluetooth, please reboot both the speaker and the source device and try again.

If that does not resolve the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

P

Perjar

Lyricist II

Seriously? The advise from Sonos is to reboot the speaker and the device? How often? A mature and simple product like a loudspeaker should not have to be rebooted at all. And to request that the source device should be restarted is just hilarious.

The issue remains to this day so it was by no means resolved a year ago, My contact with the technical support team led nowhere. They acknowledge that the the software is flawed but will be fixed eventually. We jsut have to wait and see. Ha ha ha...

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