Bluetooth connected but no sound - Era 100

Purchased an Era 100 on 12/27/24 - and the speaker connected perfectly to the TV Bluetooth connection with sound playing.   
 

Today 12/28/24, just one day later - no sound from the same connection.  
 

I’m seeing this has been a known issue for awhile and still no fix.  

Reset both devices, updated devices, deleted connection and repaired; still no sound.

I’m new to the Sonos community, but this is very disappointing and feeling like I should return my system (Ray, 2 Era 100s currently) before getting too much further with Sonos.  

Were I you, I would call Sonos Support directly to discuss it, before taking the effort to return your system. And honestly, rather than connecting with a stereo only Bluetooth connection, which is bandwidth limited, I’d be connecting to the TV with the optical cable, as the Ray is designed. 

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

The Ray is connected via Optical at my home. 
 

I’m using one of my Era 100s at another location via Bluetooth connection with a TV.   It should work as simply as any other Bluetooth device.   
 

Currently on a 25 minute wait for technical support.  This is becoming a complete inconvenience when there shouldn’t any. 

+35 Minutes still no answer.  

Extremely disappointed.   
 

Brand new Sonos user here, bought 2x Era 100 speakers arrived today Mar-2025, updated to latest software, this issue persists, I hope someone at Sonos reads this and realizes it's still broken.