Bluetooth connected but no sound - Era 100

Same issue here. No audio when connected to Bluetooth on Era100 speakers. I have tried multiple devices macbook, phone, projector. Is there any update on when this will be resolved? 

Hi @Yadumath et al,

We are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected via Bluetooth. Please note that this update was tested with a Sony Bluetooth turntable, but should also resolve issue with other Bluetooth devices.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly.

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

This is STILL a problem. I had to disconnect and wipe both Era 100 devices and then totally reinstall them with the Sonos app a week ago to get them to work. They worked for a week again and now the same thing is occurring again. They are showing as connected via bluetooth to my MacBook but no sound. This is extremely frustrating. These speakers are not cheap and I have never had issues like this from much cheaper speakers. Sort it out Sonos! 

Still a problem in March 2024. We bought an Era 100 in autumn 2023 to use as a Bluetooth speaker. Worked fine for a few weeks, then stopped worked for Bluetooth and line in audio. Only way to get sound out of it is to play through the Sonos app, which is not what we want to do. Really disappointed and don't expect to buy any other Sonos products.

Since Sonos thinks the problem is over, I’d check if the software on the speakers has updated and if it has and you’re still experiencing this, call Sonos about it.

This issue is definitely not solved as of April 28th 2024. My Era 100 worked fine until today when this problem occurred. Bluetooth connected, but there was no sound (unless i started playback from the Sonos app). I tried playback from several bluetooth sources, same problem. I spoke with Sonos support and the only way to resolve the problem was to do a factory reset on the Era 100. My Era 100 was up to date.

Too many times, the Era 100 will not connect to Bluetooth. It says connected via IPhone, but no sound. I called customer support, performed factory reset and still unresolved.  We will call customer support again - very frustrating.

I would just like to say this issue should have been resolved by now. Just about every other company on earth can manage to have functional bluetooth in their products. I am very dissapointed Sonos, your customers expect better. 

The issue remains. I had a call with Sonos support today (July 16) who informed me that their app (for ios as well as for Andrdoid) is very buggy and has issues with BT connectivity. Lost connectivity over BT with ios is well known it seems. And BT connectivity wirh Android is not supported.

The advise I got: be patient and wait, we'll fix it at some point.

A rather immature product in my view.

Issue remains still, got my era100 today and no luck with my sennheiser bt t100 and bluetooth. Spend couple of hours with customer support and nothing. I hope they fixed it soon!