Answered

Bluetooth connected but no sound - Era 100

  • 1 December 2023
  • 28 replies
  • 2265 views
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28 replies

S

This issue is definitely not solved as of April 28th 2024. My Era 100 worked fine until today when this problem occurred. Bluetooth connected, but there was no sound (unless i started playback from the Sonos app). I tried playback from several bluetooth sources, same problem. I spoke with Sonos support and the only way to resolve the problem was to do a factory reset on the Era 100. My Era 100 was up to date.

J

Too many times, the Era 100 will not connect to Bluetooth. It says connected via IPhone, but no sound. I called customer support, performed factory reset and still unresolved.  We will call customer support again - very frustrating.

M

I would just like to say this issue should have been resolved by now. Just about every other company on earth can manage to have functional bluetooth in their products. I am very dissapointed Sonos, your customers expect better. 

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