Bluetooth connected but no sound - Era 100

any update on this topic? my LG OLED to ERA300 is also not working

bluetooth from iPhone to Sonos or from TV to other wireless headset, both work fine.

Just purchased a Victrola hi Res turntable. I’ve been trying to get it to play through my era100 with no luck. I can play music off of my phone just fine but nothing when connected to the record player. It’s showing that it’s connected via Bluetooth just … no sound, Any help?

Having the same issue with my Era 100 pair. Neither will connect to any Bluetooth device: I’ve tried connecting both my phone and my audio-technica Bluetooth turntable. This originally worked for the first month or so, but has since * the bed. After spending hundreds of dollars on this speaker pair, I’m pretty disappointed by what a headache this is presenting. If it’s not resolved in a timely manner, I’ll resort to returning them or contacting customer service. I bought this pair solely for my turntable and until I order the Sonos in-line cable, I’m don’t foresee any other work arounds. Quite frankly, I’m pretty pissed. Been a Sonos customer for over 10 years and I’m not pleased with this purchase so far. 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

This was bought as a birthday gift last year to connect to a record player via Bluetooth. It worked fine until a few weeks ago, now I have no sound! It’s connected to the record player but nothing come out of the speaker. This is completely useless until Sonos release a fix for it… any idea when this is likely to be?

Somewhere I saw they hoped for early 24 but no date was mentioned.

I have a Bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. They are BT connected but there is no sound. My Sonos 100 speakers work with my phone. I read there was a fix coming. Has it been released? If so, is the update automatically applied or do I need to do something?

It has not (yet) been released. Whether it gets applied automatically is up to you and the settings you’ve chosen in your controller. See Settings > System > System Updates. And if it needs a controller update as well, you’ll need to check in the appropriate ‘store’ to see if something is there. 

Bot an ERA 100 and tried to pair a Brand New Sony Turntable PS-LX310BT via Bluetooth.  Connection Confirmed BUT no Sound.   Called Sonos Customer Tech Folks and explanation I get is that the Sonos ERA 100 is looking for a more complex signal from the turntable?   REALLY?   My just as expensive BOSE Revolve connects and plays fine plus 3 other cheap BT Speakers connect and play fine.  Why not SONOS?   Explanation does not cut it and suggestion to get an Adapter from Sonos does not work either in that turntable besides Bluetooth only offers old school RCA cable ( red/white ) output and a PC Recording output.  Don't see an adapter for that so ya just almost sold me an adapter that is wrong for the situation.  C’mon Sonos...you can do better.  

*Moderator edit: removed email address for privacy / spam reasons*

My Daughter - she has been connecting the Sony turntable, also a PS-LX310BT, to her Era 300 for months with no problem. All of a sudden, yesterday, is having the same issue mentioned above. The devices will connect to each other and register in the app as connected, but no sound.  Nothing has changed in the setup to warrant this. She has been been easily and happily connecting for months. Please fix this Sonos. 

I have the same issue with my Samsung Frame TV. Even when paired, sound may or may not be produced, it is totally haphazard. The other hoprribly annoying thing is the loud beep whenever it pairs/unpairs. I truly hope there is a firmware solution soon becase, now, it is basically an expensive paperweight.