Contributor I

Answered

Bluetooth connected but no sound - Era 100

55 replies
9679 views

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.

The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

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Corry PAnswer

Sonos Staff

Hi @HumanoAlex et al

Apologies - it was not brought to my attention until now, but the issue I reported here earlier (it was recognised as an issue with connecting to Sony Bluetooth turntables specifically, but it did affect other devices in the same way) was fixed one year ago.

If you are experiencing issues connecting to your Sonos device via Bluetooth, please reboot both the speaker and the source device and try again.

If that does not resolve the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @HumanoAlex

Welcome to the Sonos Community!

We are aware of an issue that fits your description of Bluetooth connecting but playing no audio and are currently investigating. We have no estimation for how long it will take to resolve.

As for the 3.5mm jack not working either, I recommend testing with another input device - if you still don’t get audio, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

L

LMV

Lyricist I

Same here! Bought the Era yesterday and also realized that:

It only stereo-pairs with other Era 100 (I have Play:1)
Line-in only works with the Sonos audio adapter. It has to be Sonos brand
And now this?

Regretting it already. Fix ASAP!

Moderator edit: Most adaptors are trying to convert digital to analogue - ours does the opposite. Any third-party ADC with the same chip will work.

J

Juanfdo

Contributor I

Same thing here . LG TV Bluetooth connect to Era 100, no sound a result . All Saturday working n it and believing it was LG !

M

Magic66

Lyricist I

Same problem here. Bluetooth is connected but no sound is coming out. Every once in a while I hear something for a quick sec then complete silence again.

C

cantonbean

Lyricist III

I’m having the same issue with a Bluetooth CD player I’ve just purchased specifically to use with my Era 100s and 300s. I thought it was faulty but working flawlessly on a DAB system I have. I guess I’ll wait for a fix!

S

Santa Barbara

Lyricist I

Having the same issue with a LG OLED C8 + Era 100 speaker. I receive audio just fine via bluetooth with my Apple Airpods Pro, however there’s no sound when switching over to Era 100. I’ve unpaired several times and also limited my list to just the Era 100. Still no sound, very disappointed.

C

cantonbean

Lyricist III

Having the same issue with a LG OLED C8 + Era 100 speaker. I receive audio just fine via bluetooth with my Apple Airpods Pro, however there’s no sound when switching over to Era 100. I’ve unpaired several times and also limited my list to just the Era 100. Still no sound, very disappointed.

Do you have an Apple TV if you have AirPods Pro? At least with a TV I watch 90% of my content via Apple TV and used to use AirPlay to Sonos. It’s much better than Bluetooth and supports 5.1 Dolby Digital. I use that all the time with my Panasonic plasma TV as that only supports 2.0 optical or hdmi out.

C

cantonbean

Lyricist III

Having the same issue with a LG OLED C8 + Era 100 speaker. I receive audio just fine via bluetooth with my Apple Airpods Pro, however there’s no sound when switching over to Era 100. I’ve unpaired several times and also limited my list to just the Era 100. Still no sound, very disappointed.

Also to be honest if you’re using a single era 100 unless it’s to use or listen to audio when can’t see the TV in say a kitchen you’re better off using the TV audio or get yourself a Sonos ray or even the playbase via Sonos eBay store. It’s probably worth buying a beam on offer though as I’ve found LG to only output 2.0 audio via optical no matter what I did (Samsung and Sony are fine).

M

Mrpeabody

Lyricist I

I have the same issue on an LG OLED TV. I hope this gets resolved shortly.

S

stukwright1968

Lyricist I

Seriously....I bought this to upgrade my existing Bluetooth speaker. It connects to my Crossley Bluetooth record deck but no sound?????? And apparently no idea when there will be a fix?????? Not exactly an upgrade and suggest a refund is in order if it doesn't work

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