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dpizzuta
Contributor I
November 18, 2023

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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    Pinned Reply By Jamie A

    Hi Everyone!

    As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

    The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

    We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

    Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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    292 replies

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    Rob_P
    Lyricist III
    November 28, 2023

    That would most likely be a different issue, and you should call Sonos Support directly to discuss it.

    Yeah, it's just really strange that it happened at exactly the same time as the 'Bluetooth problem' Coincidence, maybe, or a related firmware update issue?

     

     

    Airgetlam
    Airgetlam
    November 28, 2023

    Unknown, until you contact Sonos. Since no one else has complained about an Alexa issue associated, it seems more likely to be a local issue….but that’s just merely a guess. A Sonos rep, who has access to the diagnostics would be much more likely to provide you a ‘real’ answer. 

    Bruce
    Rob_P
    Lyricist III
    November 28, 2023

    Unknown, until you contact Sonos. Since no one else has complained about an Alexa issue associated, it seems more likely to be a local issue….but that’s just merely a guess. A Sonos rep, who has access to the diagnostics would be much more likely to provide you a ‘real’ answer. 

    should find out shortly, i returned my speaker as faulty, replacement due to be delivered tomorrow. I'll turn off updates as soon as I connect it, if no problems then it has obviously been a software/Firmware update issue. Fingers crossed

    Kseamen
    Lyricist II
    November 29, 2023

    Also same exact problem. PS-LX310BT Paired with Sonos Era 100, but no sound 😔

    Kseamen
    Lyricist II
    November 29, 2023

    I should add the PS-LX310BT plays on my Bose Bluetooth speaker with no issue. So it’s not the PS-LX310BT. 

    mildlyinappropriate
    Contributor I
    November 29, 2023

    @Corry P do you have any updates you can share with us about this issue? 

      Corry P
      Corry P
      Sonos Staff
      November 29, 2023

      Hi @mildlyinappropriate 

      At present, nothing more than that we are investigating. We have no ETA in regards to when there will be a fix made available.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Keterelyon
        Trending Lyricist I
        November 29, 2023

        Sam problem here 1000€ (era100 era300 and Sony ps-lx310bt) worked before 17th november and nothing now…!

         

        Bruinenat
        Lyricist I
        November 30, 2023

        No added value…but I’m also experiencing the same described problem. I’ve just bought my Sony turntable and the same Era100. Thought I was doing something wrong… Looking forward to a solution.

          Bigface
          Lyricist I
          November 30, 2023

          I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 
           

           

          Same issue - I thought the needle was broken so spent £50 on a replacement……should have read this first!

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