Contributor I

Bluetooth connected but no sound

292 replies
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I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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dcj_ryan

Lyricist I

Just joined the user forum to add my frustration with this. Same issue, Sonos 100 no longer compatible with Sony turntable. I feel the response of no ETA is unacceptable. As I'm still within the 28 day cooling off period for purcahse I will return the device next week if unresolved.

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Ch1oedunne

Lyricist I

Hi my Sonos era 100 won’t connect to my Sony ps- LX310BT and it’s in my bedroom it use to connect but app it says it’s connected but no sound and the blue light does not stay blue

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interrobang1

Lyricist II

Do any of the longtime Sonos users/forum commenters here have any experience with “Level 2 Tech Support” from Sonos? I called about the main problem in this thread about 2 weeks ago, and the tech escalated it to “Level 2” and told me I’d get an email to schedule a call with them. I did get the email, but stopped looking for available call slots when I didn’t find anything by early April 2024. Is “Level 2” just that busy, or is there some other issue, or some other way I should follow up?

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zendepen

Lyricist I

Okay so I don't have a turntable or anything, I actually use my brand new stereo pair of era 100's for my PC. Same problem. Yesterday I connected my PC to the right speaker via bluetooth. All worked well. Then, today I turned my PC on as usual, it connected automatically to the speakers, but without audio coming through at all. Playing from my phone with bluetooth doesn't work either, contrary to other people.

HOWEVER: I tried connecting my PC to the left speaker instead of the right. Voila, it worked… for 5 minutes. While at first it was playing audio from both speakers like it should, the right speaker started cutting out every few seconds, sometimes even completely cutting out. The left speaker was playing just fine during this, but the right one was having mad trouble. Of course the left speaker is connected to my PC so that's where the bluetooth signal goes, but something is wrong when it tries to transmit that data to the right speaker. My phone works with the left speaker too.

This problem is kinda weird though:

It's apparently a recent issue, some people have had it for months and it suddenly doesn't work, and mine were bought 3 days ago and it worked fine for 1 day before it got the same issue. Can't be hardware failure right?
I downloaded the software update right when I set it up the first time. So if it's a software issue, why did it work for 1 day before the problem occurred?
Everything works fine when playing via wifi, like spotify on my PC or phone. What's up with bluetooth?

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ketoile

Lyricist I

Sonos, @Corry P, you’re going to have a lot of returned Eras on your hands if you don’t fix this ASAP. We’ve been waiting two weeks. Can’t you just push out the previous OS for us to install so we can use our equipment as intended? It worked fine!

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Cédric73

Lyricist II

Might get my era returned. It works fine with Bose.

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Keksy24

Lyricist II

Dear @Sonos - it’s been two weeks, why not roll back the firmware since so many people are having BT connectivity issues, on both turntables and PCs?
Might be returning my Arc + Sub + 2 Eras on Monday and swapping it for Bose instead :/
Horrible reputation stunt right there.