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dpizzuta
Contributor I
November 18, 2023

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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    Pinned Reply By Jamie A

    Hi Everyone!

    As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

    The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

    We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

    Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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    292 replies

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    jfaw
    Lyricist II
    November 26, 2023

    I chatted to support earlier and they have engineers working on this. It's apparently unrelated to the recent Sonos software update. 

      Zielwolf
      Avid Contributor III
      November 26, 2023

      I have been experiencing the same problem with my BT audio transmitters since recently. When they're connected to my Sonos Era 300 system as BT audio inputs there's no sound from them anymore even though they look like they're all connected just fine. 

      When my phone's connected via BT the sound comes through just fine though. Only the BT audio TXs are affected. Weird.

      Markdunn238
      Lyricist I
      November 27, 2023

      Exactly the same issue.  Really noting as I’ve just lashed out on a Bluetooth Record Deck and Vinal as well as 2 Era 300s and can’t use them. Let’s get a fix update asap please. 

        Johnman23
        Lyricist I
        November 27, 2023

        Same issue here  Sony PS-LX310BT connected to Sonos Era 100. Worked 4 days ago. Hasn’t worked for last 3 days. Tried Uninstalling Sonos App and reinstalling. No effect. Pairing seems to work but no sound from single speaker. 

        Rickochet
        Lyricist I
        November 27, 2023

        I just got in an Era 100 and can confirm the same with my Sony PS-LX310BT - Bluetooth connects but no sound. Connecting my Move to the same player works fine.

        Rob_P
        Lyricist III
        November 28, 2023

        Thank you for the information.  I did both.  The issue is on their end and they have no timeline on the ETA of a solution as has been discussed 

        I may well follow IanH2409 and exchange for Bose.  

        Disappointing performance and response for a new customer of such highly recommended speakers.  Premium prices require premium performance and service in my book.

        It’s only been recently reported, plus it’s thanksgiving/holiday weekend, but if you can’t wait patiently for a fix, then here is the link for you to return your eligible devices:

        https://support.sonos.com/en-us/article/return-your-sonos-product

        Do you work for Sonos?

        Airgetlam
        Airgetlam
        November 28, 2023

        No, all Sonos employees are required to identify themselves in their Avatar as such. @Ken_Griffiths is just a user, like the rest of us. The only Sonos employees here are the Forum Moderation Staff. 

        Bruce
          Rob_P
          Lyricist III
          November 28, 2023

          No, all Sonos employees are required to identify themselves in their Avatar as such. @Ken_Griffiths is just a user, like the rest of us. The only Sonos employees here are the Forum Moderation Staff. 

          Jusr curious because his last two comments 'if you can't wait patiently' and 'You need to let Sonos know it’s not working rather than just posting here in the user community' sound an awful lot like patronising corporate nonsense. 

          Airgetlam
          Airgetlam
          November 28, 2023

          Or the voice of experience speaking. He’s a long time user of Sonos, from what I can see in these forums, and is continually helpful to a lot of people. Very knowledgeable, too. 

          Bruce
            Rob_P
            Lyricist III
            November 28, 2023

            Or the voice of experience speaking. He’s a long time user of Sonos, from what I can see in these forums, and is continually helpful to a lot of people. Very knowledgeable, too. 

            Ok, fair point, I just disagree with the comments, we are the customers and should be treated as such, not as beta testers..

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