Contributor I

Bluetooth connected but no sound

292 replies
29274 views

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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Corry P

Sonos Staff

Hi @aleksss

Due to the fact that Sonos systems are typically comprised of more than one device and controlling app, downgrading the firmware isn’t an option as it is with unrelated devices that operate solo. As a result, there is no method by which you can downgrade the software manually, no.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

K

Keddieg

Lyricist I

Same problem here. Sony turntable purchased yesterday and playing quietly to itself and the Bluetooth link is established but no music from Era 300.

M

Moody7

Lyricist I

Same problem here. Everything connects then no sound. Only have this speaker for the record player so rather disappointed with Sonos here.

F

FrankHolm

Lyricist I

Same problem here, had to grab my old Bose speakers to make it work. Pretty please with sugar and cherry on top, I have invited to a Christmas party playing vinyls, everybody brings their favourite vinyl to play, but need my Sonos to work!!

D

DrEvil

Lyricist I

Same issue with a Sennheiser BT T100 streamer and a stereopair of Era 300

J

JGW83

Lyricist I

Same issue, I’ve had dual ERA 100s for 3 months connected by Bluetooth to Sony record player, no issues then bam last week would not play any sound. Sonos live chat absolutely awful stating my record player is incompatible - what a cheek, I did extensive research and spoke to Sonos before ordering to make sure they’d be compatible, I now wish I’d gone with Boses and I’ll be contacting for a return this is absolutely absurd and terrible service!

R

Rdrinkwater

Lyricist I

Same issue with my turntable.

I cannot connect my Era 100’s via Bluetooth to my audio-technica AT-LP120XBT-USB turntable. The speakers connect fine to my iPhone and iPad.

The main reason i bought these speakers was to use with my Bluetooth turntable.

Will serious consider returning them and my Beam if they cannot work with the turntable.

Ken_Griffiths

Same issue with my turntable.

I cannot connect my Era 100’s via Bluetooth to my audio-technica AT-LP120XBT-USB turntable. The speakers connect fine to my iPhone and iPad.

The main reason i bought these speakers was to use with my Bluetooth turntable.

Will serious consider returning them and my Beam if they cannot work with the turntable.

You need to let Sonos know it’s not working rather than just posting here in the user community. It is best to submit a Sonos system diagnostic report from within the Sonos App after trying to use the BT pairing unsuccessfully, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

R

Rdrinkwater

Lyricist I

Thank you for the information. I did both. The issue is on their end and they have no timeline on the ETA of a solution as has been discussed

I may well follow IanH2409 and exchange for Bose.

Disappointing performance and response for a new customer of such highly recommended speakers. Premium prices require premium performance and service in my book.

Ken_Griffiths

Thank you for the information. I did both. The issue is on their end and they have no timeline on the ETA of a solution as has been discussed

I may well follow IanH2409 and exchange for Bose.

Disappointing performance and response for a new customer of such highly recommended speakers. Premium prices require premium performance and service in my book.

It’s only been recently reported, plus it’s thanksgiving/holiday weekend, but if you can’t wait patiently for a fix, then here is the link for you to return your eligible devices:

https://support.sonos.com/en-us/article/return-your-sonos-product

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