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dpizzuta
Contributor I
November 18, 2023

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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    Pinned Reply By Jamie A

    Hi Everyone!

    As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

    The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

    We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

    Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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    292 replies

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    Reyfrijol
    Lyricist I
    November 23, 2023

    Same Sony PS-LX310BT

     

    living room 

     

    233430932

    Cédric73
    Lyricist II
    November 23, 2023

    Same problem here with a project BT E1 turntable that I bought to be connected to my era 300. Very disappointed it doesn’t work. Diagnostic 1149206654

    Julianbenjamin
    Lyricist I
    November 23, 2023

    Same issue here. Called earlier this week and went through a lengthy diagnostic report to no avail. They mentioned to me that they 'might' be in touch with an update. But no ETA on when. 

     

    Literally only have these speakers for my record player so if there isn't a solution soon I'll be going in for a refund.

      RobNL
      Lyricist III
      November 23, 2023

      Hi @RobNL 

      Apologies - I can’t give you an ETA on a fix, no - what if I was wrong? It would just be another point of contention. 

       

      Edit: I should add that we are looking into this with urgency

       

      Hi,

      Thanks for your quick reply and I respect your honest answer. But I specifically did not ask for a specific timeline, just a days/weeks/months reference so I know what action does make most sense..

      This is my first Sonos system and I was very happy with both the Era’s and the turntable.. anybody else has any experience with how much time this might take with Sonos?

       

        IanH2409
        Lyricist II
        November 23, 2023

        I returned my Sonos Era 100 earlier today.

        Exchanged for a Bose speaker which connected successfully in seconds.

        Its a shame as I rate Sonos products highly, I have three different Sonos speakers throughout my house.

        best of luck everyone getting a fix.

        Ellasaurus
        Lyricist I
        November 24, 2023

        I agree this needs to be sorted ASAP and we need to know if an update will be on its way shortly or if it's just a 'maybe'. Days? Weeks? Never?

         

        I literally only bought these speakers for my turntable maybe 3 weeks ago and was happy with how it was working until this issue. If it can't be fixed / updated Sonos should provide us with free line in adapters so we can continue to use them. I really don't want to return these because of this issue as I have Sonos everywhere else in the house.

         

        Please keep us updated.

          Corry P
          Corry P
          Sonos Staff
          November 24, 2023

          Hi @RobNL & @Ellasaurus 

          I appreciate your points, but we are still in the early stages of finding the root cause of this problem - I just can’t guess as to when a fix will be made available.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            mildlyinappropriate
            Contributor I
            November 24, 2023

            I will also voice my disappointment with this situation, as many others here, I also have an era 100 specifically for connecting to my turntable. I obviously don’t know about what are Sonos priorities, but the latest update shipped with a core feature that is broken: from my tests, all bluetooth connection with devices with Bluetooth < 5.0 are not working correctly.

             

            I understand that it takes time to fix software bugs and release processes might be lengthy, but the lesson I’ve learned from this is that I will disable automatic updates for my Sonos products.

             

            Hopefully the situation will be sorted out soon, thank you @Corry P for the updates and being active on this thread.

              RobNL
              Lyricist III
              November 24, 2023

              Did anyone already fix this via the usb c port? I am a complete tech idiot, so what would I need to get if I have the Sony turntable and two Era 100’s on both sides of the living room, each ~5 meters from the turntable on the other sides.

              Depending on total cost, I will decide whether or not to return my Era 100’s. While appreciating @Corry P contribution to this topic, truly disappointing first time Sonos experience. Bought the system because I thought it would be hassle free..

               

              aleksss
              Lyricist III
              November 24, 2023

              Hi @RobNL & @Ellasaurus 

              I appreciate your points, but we are still in the early stages of finding the root cause of this problem - I just can’t guess as to when a fix will be made available.


              Can we at least manually downgrade to previous version (15.9) ?

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