Contributor I

Bluetooth connected but no sound

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I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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M

Ml394

Lyricist II

Another Sunday of records sat around gathering dust...any danger of a fix Sonos? Patience wearing a little thin...

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Ken_Griffiths

Another Sunday of records sat around gathering dust...any danger of a fix Sonos? Patience wearing a little thin...

There was an update from the Sonos Staff 3 days ago here…

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M

mikethenike

Lyricist III

Another five days passed By… not listening to my vinyls … since the last warm words from Sonos...but p”rogress has been made”… recently only empty words to me. Sonos regularly makes me feel frustrated every single evening when I am looking at my Vinyl shelf.

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Fionavar

Lyricist I

FYI
I just got off the phone with Sonos as my Era 300 does not output audio to my Sony UBP-X800M2 bluray player. They acknowledged is a known issue with no ETA of a fix … :?

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S

Shnoozealarm

Lyricist I

Just to chime in here, I’m having the same issue between my Sony LX310BT turntable, my Sonos era 100s and my Sonos Move 2. I’m incredibly disappointed by how long this issue has persisted and I’m considering returning or selling my full system as a result.

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Stanley_4

Grand Maestro

Call Sonos Support and talk to them before giving up and returning them.

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A

AlekW

Lyricist I

I have two paired Sonos Era 100.
When I connect to one of them via Bluetooth on my iPhone 14 Pro, there is no sound on playback (no similar issue via WiFi or Airplay).
Today I tried to connecting to the other speaker via Bluetooth (same source), and it works - but only one speaker is playing.

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M

mikethenike

Lyricist III

Sonos isalready about to ruin a big amount of the good reputation it has bulid up over the years by the Bluetooth frustrated guys here. Please release the update! Or give some information at least!

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