Contributor I

Bluetooth connected but no sound

292 replies
29274 views

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

View in thread

Show previous replies

J

Jth2023

Lyricist III

Hi @Fpalmi et al,

Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

While we don't have more information right now, we will of course share any news, here in the thread, once we do.

Is there any update yet please @Corry P ? Or any likely timescale? Still yet to be able to use my new speaker with my record player. :-(

Don’t really want to spend a load on cables, and neither should I have to.

Corry P

Sonos Staff

Hi @Jth2023

I don’t have a timeline that I am free to share, but I think I can get away with saying that progress has been made.

Should you end up purchasing a Line-In adaptor in order to listen to your records, you will easily be able to get a refund if you decide to return it once this issue has been resolved - though, as the quality will be higher than with Bluetooth, you may not want to. We agree, however - you shouldn’t need to, and that is why we are working hard to resolve this issue.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Schlumpf

Virtuoso

@Corry P

More than fair… 👍🏻

Thx!!!

Ralf

Stanley_4

Grand Maestro

Bluetooth is handy but when you want quality sound it is not your best option, the wired connection is.

J

Joshclarkee94

Lyricist I

Bluetooth is handy but when you want quality sound it is not your best option, the wired connection is.

I thought the same so went ahead and purchased the line in adapter and an RCA to 3.5mm adapter to make this work. But the sound quality is truly terrible. So lacking in depth. Something isn't right. Any ideas as to what?

Quite new to all this. Just upgraded from my basic Bluetooth Samsung soundbar but the quality of sound is falling way behind. Quality returns when music is played direct via Sonos app.

Ken_Griffiths

Bluetooth is handy but when you want quality sound it is not your best option, the wired connection is.

I thought the same so went ahead and purchased the line in adapter and an RCA to 3.5mm adapter to make this work. But the sound quality is truly terrible. So lacking in depth. Something isn't right. Any ideas as to what?

Quite new to all this. Just upgraded from my basic Bluetooth Samsung soundbar but the quality of sound is falling way behind. Quality returns when music is played direct via Sonos app.

If not tried already, perhaps try increasing the line-in "source level" in the Sonos App room settings to a higher value start with volume at 100% and raise the level until you perhaps hear some distortion during playback and then drop it back a notch. If no distortion is heard leave the "source level" at level 10 … try both Trueplay and adjusting the room EQ settings too until you get the sound that suits your listening environment and ears. Hope those things assist.

K

Keksy24

Lyricist II

Hi @Jth2023

I don’t have a timeline that I am free to share, but I think I can get away with saying that progress has been made.

Should you end up purchasing a Line-In adaptor in order to listen to your records, you will easily be able to get a refund if you decide to return it once this issue has been resolved - though, as the quality will be higher than with Bluetooth, you may not want to. We agree, however - you shouldn’t need to, and that is why we are working hard to resolve this issue.

I hope this helps.

I've worked long enough in software development to know that

1) It doesn't take two months to fix a feature that worked perfectly fine before.

2) What you're saying is just a standard reply to fob people off or convince them to buy more proprietary hardware that hasn't been selling well.

Kinda glad I've sold my system and went with Bose instead and it's been working flawlessly. Good luck to everyone else.

G

GuitarSuperstar

Lead Maestro

Bluetooth is handy but when you want quality sound it is not your best option, the wired connection is.

I thought the same so went ahead and purchased the line in adapter and an RCA to 3.5mm adapter to make this work. But the sound quality is truly terrible. So lacking in depth. Something isn't right. Any ideas as to what?

Quite new to all this. Just upgraded from my basic Bluetooth Samsung soundbar but the quality of sound is falling way behind. Quality returns when music is played direct via Sonos app.

Try adjusting the Source Level higher under the Line-In settings in the Sonos app. Also set Audio Compression to Uncompressed.

"Receive with simplicity everything that happens to you." - Rashi

W

wowinter13

Lyricist II

@Keksy24 fully agree with you, it is not that hard to rollback to previous release
(even with iOS rules – at least, they could just submit a new binary with a higher version number and go through review again. It will not take more than 5-7 days)

Ken_Griffiths

@Keksy24 fully agree with you, it is not that hard to rollback to previous release
(even with iOS rules – at least, they could just submit a new binary with a higher version number and go through review again. It will not take more than 5-7 days)

...and remove any ‘other’ worldwide previous bug-fixes, so that others have to wait once again for them? …and perhaps remove any security updates too? All for a Bluetooth issue, which is likely being fixed anyway.

It seems the Staff here have kept everyone updated probably as much as they can and I suspect there are other bug-fixes in the pipeline too besides this one and undoubtedly nothing is certain until things have been tested. Also there have not been any updates since last year and Sonos are occasionally criticised by some for releasing too many updates.

Show more replies

Sign up

Login to the community