Contributor I

Bluetooth connected but no sound

292 replies
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I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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ProsaicPoet

Lyricist I

Adding to this thread. This issue seems more widespread than I anticipated. I've been using Bluetooth for my Era 100 speakers, since Wi-Fi casting is laggier. It was working fine for the first few months (September - December), however, in the last week the Bluetooth has stopped working.

While both the Sonos App and my iPhone connect with the speakers, no sound plays from them. I’m very disappointed that this fix hasn’t come sooner.

I’m sure I speak on behalf of this community that an update on progress for fixing this would be deeply appreciated.

Harry Hirsch

Lyricist III

To clarify from our perspective: Stream from our iPhones (from 12 to 15 pro) via BT works fine. Not so from the mentioned Sony record player, which connects but without sound. The record player connects to other BT loudspeakers just fine (i.e. with sound). Thus, at least for us it’s a matter of this specific combination of Sony PL-LX310BT and Sonos Era 100.

3 One SL, 1 Arc, 1 Amp, 1 Port, 1 Era 100

Airgetlam

I wonder what the difference is between the Bluetooth used on your phone versus the Bluetooth used by the Sony is. I thought it was all supposed to be the same, as well as backwards compatible, if there is a version jump.

Makes me wonder if Sonos could be waiting for Sony to ‘fix’ the Bluetooth on the turntable, so that it meets standards. Is there even a function on the turntable to update its firmware?

Bruce

Harry Hirsch

Lyricist III

@AirgetlamI wonder the same. And yes, there is the option to update with record player’s firmware. But having read through this thread it seems that ppl had the experience of BT working in this combination only to stop (on occasion of a Sonos Update?).

Also there a quite of few ”related topics shown to the top left of here all describing the same problem following the Sonos 15.10 update.

3 One SL, 1 Arc, 1 Amp, 1 Port, 1 Era 100

Airgetlam

Or a Sony update, who knows. I haven’t been following it very closely. I do know as Sonos is ‘last’ in the chain, it tends to get the most blame. Sometimes, that is appropriate, sometimes not.

Bruce

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DRIBS

Lyricist I

Hi, any updates on this?

it’s getting very frustrating 🥴

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Eduardo P

Lyricist I

Same problem over here. I decided to purchase this particular Era 300 over other brands because it has possible connection with my Sony turntable. In case there is no early solution I am afraid I will return it as it is not working for me.

Harry Hirsch

Lyricist III

I gave up/in and bought 1) a cinch to mini jack cable and 2) the Sonos line-in adapter (which probably really is an A/D converter?).

Advantage: Real line-in to stream the record player output to any Sonos devices in our home.

Disadvantages: a) Cable and b) 30 Euros more than I expected when I chose the Era 100.

Let’s see what the (previously not-happy) daughter thinks about this …

3 One SL, 1 Arc, 1 Amp, 1 Port, 1 Era 100

Schlumpf

Virtuoso

@Harry Hirsch

You‘re wright… The Sonos line in Adapter has got a built in AD converter. And this btw is one reason why 3rd party adapters doesn’t work. They mostly are designed to work the other way as an analogue line out or headphone jack and use a DAC chip.
There are also bidirectional adapters, but they also don’t work, because imho Sonos uses some kind of chip authentication with their adapter.

Ralf

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tzomqe310

Lyricist I

Is there an update on this problem? Just bought the Sony ps-lx310bt for the sole reason of convenience (Bluetooth).

The sound isn’t coming through the Sonos (Era 100) at all and in addition it’s screwing up the rest of the experience when using Sonos with my Samsung TV - the volume indicator numbers disappeared. We managed to fix it by unplugging both the TV and Sonos and plugging them back in (thanks Reddit).

It’s super frustrating as we now have the whole thing set up and the turntable is basically useless without Sonos.

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