Bluetooth connected but no sound

Same issue here. 
 

Diagnostic ID: 748604202

Paired device: Sony Turntable LX-310BT

Been quite a while now, possibly early December, when this first happened, too long imo 

Not really there’s not been an update since - it’s usually around every 6 to 8 weeks and even then some here complain there are too many updates. Sonos are damned if they do and damned if they don’t. You doth protest too much, methinks.

I think not! It’s pretty reasonable to expect to things to work when they are updated is it not? When I have 2 Sonos items that are currently redundant that’s not much good to anyone.

The issue was not discovered though till post-release of the last update 12/12/2023 and the extent of the issue was clearly not known and Sonos Staff did step-in early to say a fix was in the pipeline, but that it needed testing, before shipping the fix in early 2024 (assuming there were no issues with the testing) and so expectations were addressed and so far, this years first App update has not emerged yet. It might not be in the next update, if the testing didn’t go well, but at least let’s wait and see what happens when they do release the first 2024 update.

Best Buy got my money for the cable, so now I am back to the year 1999 again!  LOLOLOL.  :) 

The bummer here is that rolling back an app is super easy for them to do when it’s compared to saving brand reputation.  Unless the Bluetooth functionality was a serious intrusion point for hackers, then rolling back that part and releasing again would be the right thing to do.  None of this feels like firmware on the speaker either. It all seems app related. 

Additionally, because of the the way software development works in a company as large as Sonos, this would have been tested heavily and would not have veered off-course all that easily. These app updates are not research grade physics or rocket surgery. 

• The Sony record player seems to be the number one connection causing chaos.
  • I sound grumpy toward Sonos because it’s likely Sonos here, but…. SONY and some of the other manufacturers may not be in the clear here. I’m guessing they too could have very easily built with old or odd tech. 
• I don’t think I have read of a Sonos record player issue. Does it use Bluetooth?

Sonos has to fix this ASAP. I bought Sonos ERA 100 speakers specifically since Sonos states on their website that they can be used in combination with Bluetooth turntables. The bluetooth connection between my ERA 100 speakers and Sony turntable used to work flawlessly until it suddenly stopped working a couple of months ago (around Nov/Dec). Since then, I have contact support several times and awaiting this bug fix. My ERA 100 and turntable are essentially useless at this point unless I invest in cables and Sonos Line-In adapters or speakers from a different brand.

Same problem here with a Sony PL-LX310BT. Daughter is quite unhappy. 

I think it would be nice if Sonos could just send line-in adaptors to people that have this problem. Or better yet: fix the problem yesterday. 

Yes, I absolutely think so. I believe it's entirely possible that Sonos is trying to get ahead of Apple in locking everything down, but I think they stand to lose more than they'll gain. Restoring Bluetooth connectivity to all the vinyl turntables from a technical standpoint is not complicated because it's just a matter of looking at the content of the previous update. Moreover, their turntable is completely dedicated to their system and is twice as expensive as all the others. I don't think there's much more to consider than that. In any case, it's really starting to go in that direction... And I regret it. I've been with Sonos since the Sonos 1.