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dpizzuta
Contributor I
November 18, 2023

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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    Pinned Reply By Jamie A

    Hi Everyone!

    As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

    The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

    We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

    Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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    292 replies

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    wowinter13
    Lyricist II
    January 7, 2024

    @Corry P hello there, any updates so far?

      d1980
      Lyricist II
      January 7, 2024

      Same problem here… I guess we are just waiting for Sonos to fix this…

      For the moment I’m using a Roam as a Bluetooth bridge, confirming that the problem is not on the turntable but rather on Era 100.


      Same here, PS-LX310BT connected to Roam for the time being

        Dieter Rams
        Contributor I
        January 8, 2024

        I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

        Same issue where Bluetooth is connected but no output sound. I have an Era 300. It is same for any bluetooth connection regardless of device.

         

        PLEASE FIX ASAP. This has been an issue for over four months.

          Corry P
          Corry P
          Sonos Staff
          January 8, 2024

          Hi @wowinter13 

          I have no further information to share as of yet.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            joelhvghes
            Lyricist I
            January 8, 2024

            Commenting for updates - also have this issue with Era 100 and PS-LX310BT

              Lozinbara29
              Lyricist I
              January 9, 2024

              I've had this issue since the November update and it was working perfectly well until then.

               

              I've bit the bullet and got the inline adapter just so I can listen to my vinyl again.

               

              I have quite a few Sonos speakers and this is the first time I've been disappointed with them. 

                Stewart1882
                Lyricist I
                January 9, 2024

                Absolute joke

                diagnostics number 1573659522

                  mikethenike
                  Lyricist III
                  January 9, 2024

                  Hello,

                  Same frustrating Problem Here.

                   Got the Sony turntable for Christmas and era 100 for birthday. BT Connected, but no sound.

                  Any cheap BT Speaker and Jabra Headsets play the sound from the turntable.

                  Era 100 also plays BT sound from my smartphone.

                  I am very disappointed and frustrated here. Maybe I return all this messy digital stuff and go back to good old analog Stereo sound without frustration.

                    jgatie
                    jgatie
                    January 9, 2024

                    Hello,

                    Same frustrating Problem Here.

                     Got the Sony turntable for Christmas and era 100 for birthday. BT Connected, but no sound.

                    Any cheap BT Speaker and Jabra Headsets play the sound from the turntable.

                    Era 100 also plays BT sound from my smartphone.

                    I am very disappointed and frustrated here. Maybe I return all this messy digital stuff and go back to good old analog Stereo sound without frustration.

                     

                    Sonos is currently working on a fix.  If you wish to, you can submit a diagnostic and help out with the fix.  Post the reference number here.

                      mikethenike
                      Lyricist III
                      January 9, 2024

                      Ok maybe it helps ☺️ 902244613

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