Contributor I

Bluetooth connected but no sound

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I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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Jasper123

Lyricist I

Same issue here. Bought an era 100 specifically to use with my sony bluetooth turntable. So disappointed in Sonos - my bose speaker has no problems.

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xavixguy

Lyricist I

Same issue for me, just adding a comment so I can get notified when resolved. I’ve held off on buying line-in adapters in the hope that this would be resolved soon… but it’s now coming up on two months since I’ve been able to play any records and I might have to bite the bullet.

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denden91

Lyricist I

I just received as a Christmas gift a Sony PS-LX310BT and a SONOS Era 100. Well, lucky me: I have the same issue with the Bluetooth connection.

Follow the thread for any update on the fix. I’d really like to avoid buying the SONOS in-line adaptor.

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Keterelyon

Trending Lyricist I

SONOS GUYS??? It's really taking a long time now, it seems like you're forcing the purchase of your turntable by making the Sony one and others incompatible with the Sonos system…

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Big Hank

Lyricist I

My first SONOS product is my last SONOS product. I wish it did not have to start and end this way.

I’m not sure if I am more upset with SONOS for their smoke and mirrors tactics or the fact that once again in my life I compared something to BOSE and did not choose the BOSE.
I just looked for the SONOS headquarters and to my disbelief it states they are within an hour of my house. I may show up there this week and look for an interview. I’m guessing Best Buy, Amazon, and many other places are getting pretty ticked about piles of these returned speakers sitting around.
For two years my wife expressed her dislike of me using Amazon Alexa for bluetooth music. We decided to put an end to her dislike and put our trust in SONOS.
I found this thread when it was only a few days old. I had hope it was a buggy firmware update and since bluetooth is a pretty standard protocol, it would be an easy fix for SONOS. Knowing that bluetooth is not some mad science that needs figuring out, and the more I think about all this, this breakdown seems very intentional by SONOS.
In a world where ‘time is money,’ I am at the point I could have purchased some pretty amazing audio equipment for the amount of time spent looking at the app, looking at this forum, and checking for updates.

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Schlumpf

Virtuoso

SONOS GUYS??? It's really taking a long time now, it seems like you're forcing the purchase of your turntable by making the Sony one and others incompatible with the Sonos system…

Really? 😉 Or just some thoughts of frustration what I could understand. But to be honest… to sort and fix some bugs takes more efforts and time than others. I‘m sure Sonos is working on this as good as they can.

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Ralf

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edobez

Lyricist I

Same problem here… I guess we are just waiting for Sonos to fix this…

For the moment I’m using a Roam as a Bluetooth bridge, confirming that the problem is not on the turntable but rather on Era 100.

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Ken_Griffiths

Same problem here… I guess we are just waiting for Sonos to fix this…

For the moment I’m using a Roam as a Bluetooth bridge, confirming that the problem is not on the turntable but rather on Era 100.

Yes, just before last Xmas, Sonos Staff indicated the fix would be in early 2024 and there has not been any updates this year, not sure it will be in the next update, as it was subject to the fix being tested, so guess we’ll have to wait and see what happens.

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Dunebugg

Lyricist I

Figure any fix would be in a software update but commenting so I can track if there's a workaround or anything

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