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dpizzuta
Contributor I
November 18, 2023

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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    Pinned Reply By Jamie A

    Hi Everyone!

    As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

    The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

    We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

    Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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    292 replies

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    RySny9
    Lyricist I
    January 2, 2024

    Hi Community,

    same here, Sony record player (PS-LX310BT) and the Sonos Era 100. No sound with an existing connection. This was a Christmas present for my wife. 😒 Very disappointing for her and to read all the messages.

    Diagnostic Number: 1226010771
    named musicroom

    Same issue! Hoping they can get out another update soon to address the issue because clearly lots of people’s devices have essentially been bricked since Mid-November. 

      TblCanada
      Lyricist I
      January 2, 2024

      I am also having this issue. Commenting so I can get notified when a resolution is available. 

        RelevantYesterday
        Lyricist I
        January 2, 2024

        Exactly the same here, era 100 speaker and Sony turntable (PS-LX310BT).

         

        i’ve gone ahead and purchased the line-in adapter at an additional cost to me of $35AUD just so I can use it. Would be great if this could be reimbursed.

          aturpin
          Lyricist I
          January 2, 2024

          Same problem here. 

           

          Device name: Living Room Sonos

          Diagnostics ID: 1736945161

           

          Paired device: Sony Turntable LX-310BT

           

          Issue: appears to be paired but no sound coming out from the speaker. A real shame as this was a bday present :( 

            Kelly29
            Lyricist I
            January 3, 2024

            Same problem.. worked great now nothing.. although it’s connected. 
            diagnostic

            928360434

            family room

              Kelly29
              Lyricist I
              January 3, 2024

              Update, just got off the phone with Sonos customer support. They told me because my turntable is a Crosley It won’t work with my Sonos speakers. Which seems like BS because it worked great up until about two or three weeks ago. Not to mention the fact that my Sonos app indicates that my Crosley turntable is indeed connected via Bluetooth. I’m just not getting any sound out of the speakers.  loads of other people having the same issue after a software update. It’s really too bad. 

                nashfaq
                Lyricist I
                January 3, 2024

                Same issue here with Era 300 and Sony PS-LX310BT turntable. Connects but no sound.

                  Therealdjb
                  Lyricist I
                  January 3, 2024

                  Same issues with Sony PS-LX310BT. Connects but no sound. The app sees my record player but no sound, like everyone else this has been an issue for months. I wish they would release an update to resolve this problem so I can go back to listening to my records.

                    Caitmcinteer
                    Lyricist I
                    January 4, 2024

                    Hi, I am having the same issue ! Purchased a Sonos Era 100 specifically to play with my new record player and it’s not working - extremely frustrating. Any update on the timeline for a fix ?

                     

                    Issue is with Era 100 and Sony PS-LX310BT turntable. Connects but no sound.

                      Hashtagvert
                      Lyricist I
                      January 5, 2024

                      Been 2 months now same issue.

                      Keeping track of updates.

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