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dpizzuta
Contributor I
Nov 18, 2023 9:37 PM UTC

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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    Pinned Reply By Jamie A

    Hi Everyone!

    As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

    The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

    We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

    Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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    292 replies

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    Viccacl18
    Lyricist II
    Dec 29, 2023 10:37 AM UTC

     Sonos Era 100 listed as connected but also doesn't sound when linked to Nintendo Swich

     

     

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      Viccacl18
      Lyricist II
      Dec 29, 2023 10:39 AM UTC

       Sonos Era 100 listed as connected but also doesn't sound when linked to Nintendo Swich

      1670143051

       

       

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        Jth2023
        Lyricist III
        Dec 29, 2023 5:21 PM UTC

        Same here, got an Era 100 for Xmas and it seems to pair but no sound. Hoping the update happens before the 30 days returns is up…. Not too impressed when you shell out for a premium product then spend the first few hours of ownership googling to find pages and pages of people moaning about it!

        really annoying as got some new vinyl too I was hoping to blare out from it! 

        any update yet? 

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          shaggy1
          Lyricist I
          Dec 29, 2023 5:43 PM UTC

          I would expect Sonos to honor returns beyond the 30 days when the issue is a failure with their product 

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            MONOMOTTE
            Lyricist I
            Dec 30, 2023 1:57 PM UTC

            Hi Community,

            same here, Sony record player (PS-LX310BT) and the Sonos Era 100. No sound with an existing connection. This was a Christmas present for my wife. 😒 Very disappointing for her and to read all the messages.

            Diagnostic Number: 1226010771
            named musicroom

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              jfaw
              Lyricist II
              Dec 30, 2023 2:04 PM UTC

              I've just given up and bought the line-in cables from Amazon - just over ten quid, which will be worth it to get listening to my vinyl again.

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                Sbkhan
                Lyricist I
                Dec 31, 2023 4:00 PM UTC

                Same issue here. What is most disappointing is their call center for customer service.  Unfortunately rude. I’ve ordered the cable off of Amazon, but if they are a company that stands behind their products they should send out the adapter cable free of charge. 

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                  jfaw
                  Lyricist II
                  Dec 31, 2023 4:22 PM UTC

                  Word of warning! You need to buy the official Sonos line in adaptor - don't make the mistake I made and buy the cheaper ones that are line out 😭 Bloody Sonos! I'm pretty pissed off as I bought the more expensive Era 100 due to the Bluetooth function. I agree that they should be offering to cover the cost of at least the (proprietary) USB C to 3.5mm adaptor!

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                    d1980
                    Lyricist II
                    Jan 2, 2024 2:47 PM UTC

                    Word of warning! You need to buy the official Sonos line in adaptor - don't make the mistake I made and buy the cheaper ones that are line out 😭 Bloody Sonos! I'm pretty pissed off as I bought the more expensive Era 100 due to the Bluetooth function. I agree that they should be offering to cover the cost of at least the (proprietary) USB C to 3.5mm adaptor!

                    Thanks for the info, was wondering if a standard USB-C to 3.5mm adapter would work.

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                      richcross
                      richcross
                      Lyricist I
                      Jan 2, 2024 4:17 PM UTC

                      Same issue here with Sony TT and Era 100, hopefully a fix soon, as otherwise will need to return the Era which would be annoying. Poor testing of software updates Sonos 😡

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