Contributor I

Bluetooth connected but no sound

292 replies
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I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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Ken_Griffiths

Glad I found this community. Spent half my Christmas day figuring out why my new ERA 100 speaker would not connect to my new Sony TT. My $10 beach speaker worked great only adding to my frustration.

Can someone please advise which cords I need to connect the speaker and TT???
I don’t mind using a short term fix. Otherwise I will replace with another speaker… ie Bose.

Please include all cords needed-

TY Kirk

Which Sony TT model is it, or better still, what analog line-out ports does it have? These are the two Sonos line-in adapters and both have a 3.5mm (female) analog line-input.

The other cable needed depends on the TT line-out port.

K

Kirk1971

Lyricist II

PS-LX310BT

Ken_Griffiths

PS-LX310BT

If it is the model with the RCA cable built-in, then you just need an RCA (female) to 3.5mm (male) audio adapter, aswell as one of the Sonos line-in adapters mentioned in my earlier post. Here’s a cheap example, but there are many other adapters you can choose from, but please note it’s only if the TT is the one with the built-in RCA cable. See the user manual here…

https://www.sony.com/electronics/support/res/manuals/4748/2a8f06044efec02b753eff3df707fb93/47487551M.pdf

K

Kirk1971

Lyricist II

Thanks for the help! Hopefully this issue is resolved in early 24’ I purchased the cables, maybe they will reimburse us all for our losses😡

S

Stephans01

Lyricist I

Glad I am not the only one. Haven’t used my Sony turntable for a while, and when I tried earlier tonight no sound from my Era 100. Hope for a solution very soon, I miss my old records.

A

aakinti009

Lyricist I

When will we know when the Bluetooth issue will be resolved with the PS-LX310BT? Will an email be sent out to those in this message board?

Corry P

Sonos Staff

Hi @aakinti009

I or a colleague will post here once an update with a fix is available. We’ll mark it as a Best Answer, which means you should be notified of the post via email (assuming notifications are enabled in your profile settings).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

A

Aracely1897

Lyricist I

I just got the Sony Bluetooth turntable for Christmas and the new era 100 thinking everything was going to work properly and it’s not. It’s connected but not playing anything.

A

Aracely1897

Lyricist I

I have the Sony PS-LX310BT

SONOS ERA 100

Diagnoatic number 585196510

named Living Room

S

shaggy1

Lyricist I

While it is comforting to me that I now know I’m not the only one with this problem , it’s still quite annoying. I’m on my 3rd BT transmitter and no connection. While I didn’t buy Sonos for the BT , the option is nice for when I want to play some cd’s. I planned on hooking up my turntable .

I hear it connect. It shows the connection on the app, yet no music. I should add that all three transmitters have worked on other speakers that I have.

A 35 min call to sonos support tonight provided the same response we have seen here. They are working on it.

I was told I would get an email when it’s resolved. No timeline was given.

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