Contributor I

Bluetooth connected but no sound

292 replies
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I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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W

wowinter13

Lyricist II

Any updates so far? (Sony PS-LX310BT + Era 100)

Ken_Griffiths

Any updates so far? (Sony PS-LX310BT + Era 100)

Yes. The Staff response shows this at the beginning of this thread…

"To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

While we don't have more information right now, we will of course share any news, here in the thread, once we do”.

Hope that assists…👍

M

Max Blake

Lyricist I

Thanks for the update Sonos,

Just out of interest; do you have any other big plans for 2024? Maybe an update that would remove the capability of playing music via Spotify? That’d be fun.

Happy Holidays!

Max

p.s. To whom can I send the receipts for the multiple adapters I’ve needed to purchase, to compensate for this disaster?

B

Bigface

Lyricist I

Thanks for the update Sonos,

Just out of interest; do you have any other big plans for 2024? Maybe an update that would remove the capability of playing music via Spotify? That’d be fun.

Happy Holidays!

Max

p.s. To whom can I send the receipts for the multiple adapters I’ve needed to purchase, to compensate for this disaster?

Not this is the point, but do you what adapters are needed? I just spent £20 on an inline adaptor and jack cable, only to then realise there doesn’t seem to be a phone jack on the Sony turntable….

Ken_Griffiths

Thanks for the update Sonos,

Just out of interest; do you have any other big plans for 2024? Maybe an update that would remove the capability of playing music via Spotify? That’d be fun.

Happy Holidays!

Max

p.s. To whom can I send the receipts for the multiple adapters I’ve needed to purchase, to compensate for this disaster?

I usually just hand my receipts to SWMBO and the amount is deducted from my weekly allowance, but the choice to buy is mine …and mine alone.

Ken_Griffiths

Thanks for the update Sonos,

Just out of interest; do you have any other big plans for 2024? Maybe an update that would remove the capability of playing music via Spotify? That’d be fun.

Happy Holidays!

Max

p.s. To whom can I send the receipts for the multiple adapters I’ve needed to purchase, to compensate for this disaster?

Not this is the point, but do you what adapters are needed? I just spent £20 on an inline adaptor and jack cable, only to then realise there doesn’t seem to be a phone jack on the Sony turntable….

You can use either of these two Sonos adapters with the Move 2/Era 100/Era 300 - the more expensive one has a network adapter too…

E

Erv123

Lyricist I

Just got the Sonos Era 100’s and the Sony PS-LX310BT as a Christmas gift and am experiencing the same issues…

Ken_Griffiths

Just got the Sonos Era 100’s and the Sony PS-LX310BT as a Christmas gift and am experiencing the same issues…

Maybe Santa still has the Sonos adapter and will pop back😀. I would opt for that adapter anyway, as it will likely improve the audio quality input into Sonos, aswell as ensuring a reliable connection.

C

CaptainWhipper

I also just got a PS-LX310BT and was disappointed to find it’s not working with my Sonos Era 100. Adapter and cable is on the way, though, and will hopefully arrive in time for Christmas…

Looking forward to the fix for this in the new year.

K

Kirk1971

Lyricist II

Glad I found this community. Spent half my Christmas day figuring out why my new ERA 100 speaker would not connect to my new Sony TT. My $10 beach speaker worked great only adding to my frustration.

Can someone please advise which cords I need to connect the speaker and TT???
I don’t mind using a short term fix. Otherwise I will replace with another speaker… ie Bose.

Please include all cords needed-

TY Kirk

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