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dpizzuta
Contributor I
November 18, 2023

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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    Pinned Reply By Jamie A

    Hi Everyone!

    As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

    The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

    We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

    Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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    292 replies

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    sking22
    Lyricist II
    December 15, 2023

    Thanks for the reply and expectations @Corry P 

     

    Does anyone have experience with getting a RCA to USBC adaptor that will actually work? 
     

    The official Sonos product only does aux and I don’t particularly want to have multiple adapters if possible.

    Corry P
    Corry P
    Sonos Staff
    December 15, 2023

    Hi @sking22 

    Most USB-3.5mm adaptors are DACs (Digital to Analogue Converters) whereas you need an ADC (Analogue to Digital Converter). Although adaptors from other manufacturers may work (if they are ADCs and not DACs), we can only guarantee compatibility with our own adaptors.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      sking22
      Lyricist II
      December 15, 2023

      Thanks @Corry P 

      This is what I’m struggling with, I’m not 100% sure that the official one will work at this point.

       

      Corry P
      Corry P
      Sonos Staff
      December 15, 2023

      Hi @sking22 

      You’d need either a RCA-3.5mm stereo cable or a RCA-3.5mm stereo adaptor as well as the Sonos USB adaptor, but they will be fairly cheap, and I see no reason for it not to work.

      Perhaps I’m missing something though, as you mention multiple adaptors - what exactly are you trying to do? If it’s just to physically connect your Sony turntable to a Sonos speaker with USB-C (except Move), all you’ll need is the Sonos adaptor and the right cable (assuming the cable can be disconnected from the turntable - if not, you’ll need the RCA-3.5mm adaptor too).

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        CliveE
        Lyricist I
        December 15, 2023

        Commenting to follow this thread 

        FatChocobo
        Lyricist I
        December 16, 2023

        Spent an hour almost pulling my Sony turntable apart thinking it was broken before I found this thread. How has it been a month and there’s still no fix? Very tempted to return my pair of Era 100 - It’s unacceptable that a software update can just completely ruin my setup and better yet no fix in sight. 

          Ken_Griffiths
          Ken_Griffiths
          December 16, 2023

          Spent an hour almost pulling my Sony turntable apart thinking it was broken before I found this thread. How has it been a month and there’s still no fix? Very tempted to return my pair of Era 100 - It’s unacceptable that a software update can just completely ruin my setup and better yet no fix in sight. 

          The fix is in the pipeline according to the Staff comment earlier in the thread, but it’s not fully tested and so any update is likely to be early next year, by all accounts.

          I don’t think I would have even considered dismantling a TT until I had at least tested it with another Bluetooth Speaker🤔? That would have been my first port of call.

          If you can’t wait and don’t want to use the line-in adapter option, which provides better quality audio and a far more reliable audio buffer, then you can return your speaker(s) to Sonos (if purchased direct from them) and the publicised return conditions are met. Here is the return page to return your purchase:

          https://support.sonos.com/s/money-back-guarantee?language=en_US

          I’m personally just gonna wait until the new year, as I have a number of alternative options to use with my own TT. I try not to keep all my eggs in just the one basket.

          Anyhow, I hope the links help, if you decide to return them.

          LesbosD
          Lyricist III
          December 20, 2023

          Thanks everyone - that’s probably enough diagnostics for now. We are now investigating this issue. 

          Hi,

          Can you give any indication of how long it might take for this to be resolved; days/weeks/months? 

          And whether there might be any compensation for e.g. line adapters? It feels very counterintuitive to spend more money with Sonos because you wrecked the system. But returning the system to the retailer is also undesirable.

          Looking forward to your response.

          Hit the nail on the head. 👍

            Jamberoo
            Lyricist I
            December 20, 2023

            I have a bluetooth turntable (Sony PS-LX310BT). No sound is coming out of the speaker while connected via  Bluetooth to the  turntable The speaker still connects via Bluetooth as soon as the turntable is on. I’ve reset the speaker and turntable but no sound.  The turntable when connected to Era 100 via cable sound works fine, but not on Blue tooth. 

              Ken_Griffiths
              Ken_Griffiths
              December 21, 2023

              I have a bluetooth turntable (Sony PS-LX310BT). No sound is coming out of the speaker while connected via  Bluetooth to the  turntable The speaker still connects via Bluetooth as soon as the turntable is on. I’ve reset the speaker and turntable but no sound.  The turntable when connected to Era 100 via cable sound works fine, but not on Blue tooth. 

              Maybe see the Staff response/answer at the beginning of this thread.

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