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dpizzuta
Contributor I
November 18, 2023

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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    Pinned Reply By Jamie A

    Hi Everyone!

    As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

    The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

    We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

    Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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    292 replies

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    sking22
    Lyricist II
    December 12, 2023

    So I’ve been following this thread for a while now. Like everyone else I have had issues since the 17th November to connect my Sony turntable to both my Era 300 and 100 devices. Worked like a dream before…

     

    Contacted Sonos support via chat a few days later and I was told they were aware of the issue and took my diagnostic information and was told to keep and eye out on updates.

     

    Today was the day, an update arrived, I updated my app and devices but still not working… so I contacted Sonos support again but this time I got a very different tune,

    “..Oh unfortunately, at least from Sonos, we don't have steps to connect a Bluetooth device without graphic interface, we can help you to enable the Bluetooth in the speakers, but the connection needs to be with Sony…”

    I went on to say it worked fine before your update so your issue and was basically told to try a refund.

     

    Incredibly disappointed to say the least…

      GuitarSuperstar
      Lead Maestro
      December 12, 2023

      Here is the response from Sonos on Reddit regarding the 15.11 update:

      “The fix for the Bluetooth issue that I've seen floating around isn't included in this update. But that should be coming soon”

      "Receive with simplicity everything that happens to you." - Rashi
        sking22
        Lyricist II
        December 12, 2023

        Here is the response from Sonos on Reddit regarding the 15.11 update:

        “The fix for the Bluetooth issue that I've seen floating around isn't included in this update. But that should be coming soon”

        That sounds better than my response, fingers crossed

          Slack3r
          Contributor I
          December 13, 2023

          I just connected to my speakers to test things out and they seem to be working again. Fingers crossed the issue is fixed!

           

          Just for more detail, I have a stereo pair of era 300s with a tv as the Bluetooth source. Have been using it without issue for the past hour.

          Natus888
          Lyricist I
          December 13, 2023

          Same issue with Bluetooth, Sony record player and era 100.  Was working for a LONG time and then stopped around November.  
           

          Sonos - can you please give an update?! I own entirely too many of your products for this to not be resolved.  

          AvisM
          Contributor I
          December 13, 2023

          Still no news on a fix? I have connected my sons audio-technica turntable to my pair of era 100 & it works just fine. 
          if we don’t get a fix soon I’ll be in the market for a another BT turntable 

          d1980
          Lyricist II
          December 14, 2023

          Same issue here with the exact same model.

          Fpalmi
          Lyricist I
          December 15, 2023

          Same issue here. Very frustrating. Can you please let us know how this can be resolved? Thank you.

          my diagnostic number is 1337404824. Living Room. Please advise asap or I’ll need to return my Sonos and I don’t want to do that. 

          Alexj21
          Lyricist II
          December 15, 2023

          Have just done most recent update now, and still not working…

          Corry P
          Corry P
          Sonos Staff
          December 15, 2023

          Hi @Fpalmi et al,

          Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

          To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

          While we don't have more information right now, we will of course share any news, here in the thread, once we do.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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