Contributor I

Bluetooth connected but no sound

292 replies
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I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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catp

Lyricist I

Another case here -- I bought the Era 100 specifically to use with the same Sony turntable and Bluetooth connects but Era does not play sound. I will be returning my Sonos very soon if a fix doesn't come. Such terrible service.

Ken_Griffiths

Another case here -- I bought the Era 100 specifically to use with the same Sony turntable and Bluetooth connects but Era does not play sound. I will be returning my Sonos very soon if a fix doesn't come.

Here’s a Google Translation…

ha ha…😂

Anyhow, I am just so glad that I can personally wait a little more patiently and not let such things wind me up to the extent I might return things after a couple of weeks, or so.

All this too, because of a software bug that the manufacturer has ‘clearly’ said they are looking into urgently and will fix.

Gosh, if I had acted like that in the past, I would have returned my TV, Phone, Tablet, Smart-Home plugs & lights by now, as I’ve waited ages for some bugs to be fixed on each of those other devices.

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Lascukovac

Lyricist I

Inhave the same problem. What is the fix sonos??

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MRH222210

Lyricist I

Same issue here. I have the same Sony turntable. It connects to my soundbar via bluetooth. No longer connects to Era 100 which I use to connect to speakers throughout house. Ordered the line adapter as quick fix. Please fix the software. The connection to my turntable is literally the only reason I bought this particular speaker.

Stanley_4

Grand Maestro

Ken, thanks for the bunny post, I was so tempted to post a “shoot the puppy” one.

For you folks wanting to sell Sonos gear you can’t do that here (wish you could) but ebay and several other sites do a brisk business in used Sonos gear so you can recover something instead of just trashing it.

Even https://www.freecycle.org/ Goodwill, Salvation Army or local church thrift store are better than the trash bin.

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mildlyinappropriate

Contributor I

Returning an item is not a threat, it’s a consumer right. If you are within the time span defined by the store or by the laws of your country, is a totally reasonable thing to do, considering the situation.

There’s a few people here that bought a Sonos product for the specific purpose of connecting it to their turntable via bluetooth, and that’s not working right now.

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Drew Dee

Lyricist I

Same issue here Sony turntable connects but can't hear sound, Era 300 and mini sub in my Den

jgatie

Returning an item is not a threat, it’s a consumer right. If you are within the time span defined by the store or by the laws of your country, is a totally reasonable thing to do, considering the situation.

There’s a few people here that bought a Sonos product for the specific purpose of connecting it to their turntable via bluetooth, and that’s not working right now.

If the poster never returns it and just keeps saying they will, not only is it a threat, it is an idle threat. It’s also old, tiresome, and does nothing to speed up the solution. It’s not like Sonos engineers are sitting around playing video games and suddenly say “Whoa, poster @impissedoffandgoingtokillthisbunny is returning their Era 100, we better get cracking!” It takes what it takes, and anyone who thinks they can speed up that process needs a lesson in the software development cycle, or a quick read through of The Mythical Man-Month.