Bluetooth connected but no sound

I had thought I had been going crazy the last week as well as have exactly the same Sony Turntable (Sony PS-LX310BT) and Sonos Era 300 speaker. No sound is coming out despite pairing Ok. The turntable connects with my Sonos Move and Roam. Given that this thread has been going for nearly 3 weeks I’m hoping someone at Sonos is across this and looking to rollback the last software update so this is resolved. Extremely frustrating!!!

So, when Sonos aren't having a ridiculous spat with Google that affects customers AGAIN, we're now faced with software that does not work with this Sony turntable via Bluetooth.

How about giving your customers a free line in adaptor that you charge a ridiculous 19 pounds for? I cannot use the turntable at all now.  It's the least you should be doing.

​​​​Unacceptable, terrible service... again!

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I know this is off topic but I rarely get so angry as I am now.  I cannot even ask the Era 300 to play a BBC radio station as that doesn't work and hasn't done with any Sonos speaker for well over a year. It's unbelievably rubbish service. A great sounding speaker with useless integration. Certainly nothing smart about it.

I’m based in the U.K. the same as you and Alexa works fine here with BBC radio stations - it just needs the BBC sounds skill installed.

Oh and Sonos are aware of the Bluetooth issue and have said they are urgently working to try to fix the issue. 3 weeks is nothing to get the matter fixed and tested on all their various products. So I would maybe at least wait until the next update to see what happens - there has not been an update yet and there’s undoubtedly other bug fixes to be included too, beside the Bluetooth fix that are waiting to be rolled-out worldwide. Anyhow here’s hoping the update will make it out the door in time for Santa.🤞

Know this is a known issue and being worked on but adding on to the pile of additional cases. Purchased same Sony Turntable and the Sonos Move 2. Connects via Bluetooth but does not play audio. Turntable works fine with two other old Bluetooth speakers we have. Hoping for a new update to come before my return window expires before switching up to Bose or the like. Fingers crossed. 
 

Diagnostic #: 326653052

Thank you for the reply. Yeah, my other speakers and Home system is Google. I am now trying the Alexa voice assistant on the ERA 300 so I can use BBC Sounds with voice activation!

@Trubbabubba 
Note: The Google Assistant is not available to install on the Era 300 speakers anyway, so you will need to use Alexa to launch BBC Stations using the BBC Sounds Skill from those Sonos speakers.

I’m fairly sure BBC does not work with the Google Assistant on ‘3rd-party’ speakers, although it’s been a while since I last tried that with Google. I seem to recall there was no licence agreement to launch the service on 3rd-party devices via GA, but I think the BBC Stations will work direct on the Google Nest devices.

Probably something that Google and BBC need to resolve, perhaps🤔?

Hi,

Yes, I was aware Google Assistant is not available on the Era 300 and yes, I have Google speakers in other rooms that work fine when asking to play BBC radio stations on them.

Thank you.

I am having this same issue, but bought my Era 100 yesterday. My Era 100 has connected to my turntable but is not playing any sound. Luckily I’ll be able to return my Era 100 if this issue is not fixed relatively soon. However, is there any precedent for his quick Sonos can make an update?

There’s no date specified and whilst Sonos Staff have mentioned the matter is urgently being looked into, they rarely announce dates, or their development roadmap. I guess it depends how their own testing goes, post fix.