Contributor I

Bluetooth connected but no sound

292 replies
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I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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Jamie A

Sonos Staff

Hi @mildlyinappropriate,

We still don’t have an ETA on this issue, however we’ve been informed that our engineering team have received the same turntable as the OP, and are troubleshooting the issue further with the same setup.

I understand that more information would be preferable, but this is all we have to share. All I can recommend currently is to keep an eye out for any system updates, perform them when possible, and check back in this thread as we will also inform users here if there are any updates.

F

fisherc

Lyricist I

Count me as another user with the exact same problem. At least now I know I’m not alone. Purchased an eras 100 earlier this week with the sole purpose of connecting it to my PS-LX310BT turntable via Bluetooth. Really disappointed to find out it works with Spotify and every other streaming app, but not my record player.

L

Lkol

Lyricist I

Same exact problem here with my new era 100 in combination with my Sony turntable. Really hope that Sonos can fix this problem. Otherwise I have to return my era 100 in a few days.

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Royk

Lyricist I

Same problem here! I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100 with bluetooth. Everything was working fine and easily. Few weeks ago there was no sound coming out of the speaker while connected. I’ve try reset the speaker and reconnect to turntable again but not sound anymore…...please try to fix it ASAP…….thanks.

A

AlexCR

Lyricist I

Just bought an Era 300 to connect into the same Sony BT deck as everyone else. This was previously cable connected to a different Bose speaker via a Sonos Port …but when grouped to other Beams I have the sound was breaking up and jumpy. Thought the Era 300 would get me back to Bluetooth connected and the Beams would play better grouped to the Era.

I unboxed the Era 300 and took the promoted update before getting going. Same result as everyone else now. Showing as Bluetooth connected but no sound through speaker. Back to day 1 again for me until this fix this!!! Grrrrrr.

Something is getting thrown at the wall soon!

A

Andyareyouok

Lyricist I

Same issue here:

PS-LX310BT was working fine for the first few months I had my Era 100
PS-LX310BT still connecting to Era100 via BT but not playing audio
PS-LX310BT Connects and plays audio through other BT speakers (Wonderboom)
Era 100 plays audio from other connected BT devices (iPhone, Samsung)

Please can we get a fix for this issue.

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RobertT25

Lyricist I

What the status of this issue being resolved?

Airgetlam

Hi @mildlyinappropriate,

We still don’t have an ETA on this issue, however we’ve been informed that our engineering team have received the same turntable as the OP, and are troubleshooting the issue further with the same setup.

I understand that more information would be preferable, but this is all we have to share. All I can recommend currently is to keep an eye out for any system updates, perform them when possible, and check back in this thread as we will also inform users here if there are any updates.

Bruce

M

Ml394

Lyricist II

How has this not been fixed yet - strudel show

S

sebastianL

Lyricist I

Sorry to sound like a broken record (pardon the pun) but I thought I’d chime in here and register our issue: exactly the same as what others have been experiencing and reporting on this thread. We have a Sonos Era 300. We came back from holiday (9th-22nd November) and our Sony turntable (Sony PS-LX310BT) still connects to the Sonos Era 300, but no sound comes through the speaker. It’s been highly frustrating and we’ve reset both products, trying different things, etc. I’ve just come across this thread, which has saved us from our madness. Looking forward to getting a fix from Sonos! £700 of kit to not have a basic bluetooth connection isn’t satisfactory.

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