Contributor I

Bluetooth connected but no sound

292 replies
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I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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Stanley_4

Grand Maestro

Fixed and fixed right are also usually on different timelines too, based on enthusiasm/naivety and curmudgeonly testing.

M

mikethenike

Lyricist III

@mikethenike

What kind of information are you missing?

Sonos said that they are aware of the bug, that they are working on a fix and that they can’t communicate about a timeline.

Status, about the Progress, even if it is only: we are still working on it and need more testing would be the minimum of information that contributes to more trust in sonos in such an frustrating issue for so many costumers. Every few days not every few weeks.

Looking at my vinyls that I can't listen to every evening and right now is the most frustrating thing I've ever experienced in terms of HiFi hardware. I am asking myself, how could I be so stupid to sell my analog Hifi Setup and make me helplessly dedicated to some software developers. Who made my phono system not work and now need MONTHS to make it work again, only providing very poor Infos about the whole process

🤮

Stanley_4

Grand Maestro

If it is really important the wired analog - usb connector is a working (and better) option.

Schlumpf

Virtuoso

@mikethenike

For me the status of progress is very clear at the momemt. Still working on…

I suppose the more they would tell the more people will ask again and again the same things. Not good to concentrate on work. 😉

Ralf

M

mikethenike

Lyricist III

Just for Information: Today I chatted with the Sonos support Germany. Same Status as known: they are working on the Problem. No Timeline available. As a workaround was suggested ( as before) to buy the line in adapter and send it back within 100 Days.

Stanley_4

Grand Maestro

Before trying the buy/return option verify the return window for your country, it can vary.

Schlumpf

Virtuoso

Before trying the buy/return option verify the return window for your country, it can vary.

Of course a good advice… but for Germany we definitely have the 100 days option and otherwise german support staff wouldn’t have suggested that. 😉

Ralf

Stanley_4

Grand Maestro

I tried to look at some of the different Sonos countries [pick-list at the bottom of the linked page] but I wasn’t able to see the terms for other places without logging in to them.

US Page: https://www.sonos.com/en-us/legal/terms#legal-terms-sale-returns

We are confident that you will love your new Sonos product, however, if you are unsatisfied for any reason, simply let us know within 45 days. We will refund the full purchase price, and we will even cover the shipping cost back to us.

Schlumpf

Virtuoso

@Stanley_4

Yes, indeed not all users are lucky to profit from a 100 days period. And you always should leave an eye open if Sonos is going to change rules for your country either i. A bad or in a good way.

Some month ago german users were lucky to profit in future from a best price deal that Sonos offered. If you would get a better price at one of Sonos official selling partners, Sonos will give you the same deal. 😎

Ralf

K

Kseamen

Lyricist II

I bought my first Sonos speakers about 2 months ago. They sold them at Costco, marketed whole house sound, and said they were certified with the turntable I had just bought. 2 months later I’ve never used them because sonos say it’s a Bluetooth speaker, but knows there’s a sudden issue with this Sony turntable? Bose speaker still works. Jbl speaker still works. 2 month later no eta from Sonos. Maybe this is an agile thing? Too many issues on the backlog, no automated testing? Whatever the case, I’m buying new speakers and will never buy so Sonos again. They clearly aren’t as mature a wireless speaker maker as their larger competitors. I bought speaker to use it and have never been able to. Why would I pay for that?

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