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dpizzuta
Contributor I
November 18, 2023

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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    Pinned Reply By Jamie A

    Hi Everyone!

    As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

    The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

    We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

    Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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    292 replies

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    Keksy24
    Lyricist II
    November 19, 2023

    Heyo! Having the same issue, glad I'm not losing my mind and I'm not the only one with this problem. Dear Sonos, please fix this issue, this setup in my living room used to work perfectly with 2 x Era 100's and Beam connected to Sony turntable via Bluetooth :')

    Waiting for an update.

      Alexj21
      Lyricist II
      November 20, 2023

      Bought a Sonos era 100 yesterday to connect and listen to Sony turntable… no luck as yet 😢 

        Corry P
        Corry P
        Sonos Staff
        November 20, 2023

        Hi @dpizzuta

        Welcome to the Sonos Community!

        Thanks for reporting! Could I ask you all to please submit a support diagnostic after attempting to connect your Sony turntables to your Sonos speakers and reply here with the confirmation numbers given? 

        Please also include which room you were trying to connect. Thanks.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          jlewr
          Lyricist I
          November 20, 2023

          Living room (only room I have with a speaker) - 1240871784

          mildlyinappropriate
          Contributor I
          November 20, 2023

          Hi @dpizzuta

          Welcome to the Sonos Community!

          Thanks for reporting! Could I ask you all to please submit a support diagnostic after attempting to connect your Sony turntables to your Sonos speakers and reply here with the confirmation numbers given? 

          Please also include which room you were trying to connect. Thanks.

          @Corry P thanks for the support! I just submitted a diagnostic, “603743182”, the room my Era 100 is located is called “Bedroom”.

            Corry P
            Corry P
            Sonos Staff
            November 20, 2023

            Hi @jlewr 

            Thank you - I got your diagnostic, but am presently unable to mark your post as “Not Spam” due to the forum software presently having some problems (it was automatically flagged as spam because the system thought the diagnostic number was a phone number).

             

            Thanks to @mildlyinappropriate too!

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              IanH2409
              Lyricist II
              November 20, 2023

              Hi Corey, here is mine.

              Sonos Era 100 in the room titled Office.

              279869759

                IanH2409
                Lyricist II
                November 20, 2023

                Just to add Corry, this has to be a Sonos software issue as I paired my daughters JBL speaker yesterday to the turntable and it was absolutely fine.

                as others say, it seems to be related to an update, the turntable was fine early last week.

                 

                thanks

                Ian

                  aleksss
                  Lyricist III
                  November 20, 2023

                  Same here, Bluetooth no sound, seems since last update 15.10. (Sonos Era 300)

                    Corry P
                    Corry P
                    Sonos Staff
                    November 20, 2023

                    Thanks everyone - that’s probably enough diagnostics for now. We are now investigating this issue. 

                    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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