Contributor II

Question

Alarms didn't work on the new sonos app

91 replies
8936 views

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.

Is someone have a solution ?

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R

Rhdjdbbsisbd

Lyricist I

This is so frustrating. I bought sonos for alarm feature and now they deleted it without letting us know. Wtf is happening here.

Won't recommend this to anyone

Z

Zeroskills.Jussi

Lyricist I

Only way I see is to go to iOS app store and write a one star review. I suggest everyone does that.

any other thing and a company like Sonos that had left users in the past down also remebering the “we will no longer support this hardware…

they just don’t care…

G

Glenn65

Lyricist I

Are you people at Sonos out of your freakin minds. You totally screw with your interface and now I can’t use the alarm feature. I own a dozen Sonos products. But I will never buy another one.

F

finess

Lyricist I

I rely heavily on the Sonos alarm to combat my insomnia and avoid oversleeping for work. This is beyond frustrating. If anyone’s found a better workaround than using the desktop app, please share.

L

Louis vN

Lyricist III

Please, put the old Sonos app back in the stores, so we can download it.

T

TheBravoC

Contributor II

I’m adding to the rant: OUTRAGEOUS!!! - that we can’t set an alarm or sleep setting with the new App - Nor were we “warned” before we downloaded the new “Ambitious” App. Nor can we go back and download the old one. Who thought that you could release a new App, and take away a huge function like Alarm or Sleep Timer? Moronic. Who is accountable for this???

M

michal_t

Lyricist I

This “new” app seems to be some kind of a bad joke, really. Yesterday after the update to the “all new and improved” there was no option to change the alarms. From today morning you can’t even switch it on/off - it is gone completely.

Dear Sonos - please take your time and test your half-ready ready beta-releases properly before launching those and making all the noise. Your heads-up email should have said something like this: we will be releasing something we haven’t really tested, changed the colour of the app icon and played a bit randomly with the UI design to make it less intuitive. And by the way, we also deactivated some useful functions like the alarm.

Please bring back the old version and come back with the new one once it is ready.

T

TheBravoC

Contributor II

Same here: No way to create alarms in new iOS Sonos app. This morning an alarm that normally plays music from Amazon was playing the Sonos Chime for almost half an hour before I discovered it.

The new app looked promising but has sooo many issues. I thought they were all related to the UI, but I was sadly mistaken…

The UI is not well thought out: In System Settings you have to figure out that most settings are hidden behind “Manage.” Then when you tap that, for all options on the “Manage” slide-over, you have to tap the carrot “<” next to “SONOS” to go back a menu level. The carrot isn’t even part of the side over.
The lack of attention to the UI makes it more understandable that they forgot to include a way to create an alarm...
To add insult to injury, when I was looking at the alarm that didn’t play correctly this morning, the app deleted the alarm either when I tapped on it, or when I force-quit it. Now there’s no way to recreate it.
It also seems the new app and/or speaker updates broke the queues on my speakers. I couldn't resume any music shown in the app on any speaker.
The app reset my preferred service to Sonos Radio, which I don’t use at all.
All “My Favorites” (now “pinned collections”) are broken; they don’t play at all. Apparently I have to delete them all and recreate them. (this happened with S2)
Playing from my local music library takes forever. Seems broken. Apple Music can’t be played; reauthorized. Still doesn’t work.
Seems Amazon Music, Apple Music, Plex, etc all had to be re-authorized before they would work. Plex and local still do not work.
Even the working services take several seconds to load their content pages. Sometimes that fails. And it takes 10 sec or more for selected music to start playing.
Local music server is gone and no way to reinstall it!

These problems seem worse than when the S2 app was introduced. Sonos: you have one job--to play music. This just about assures that I will not buy any more Sonos speakers. What a terrible experience.

I just looked at the iOS app reviews… all 1-star for the past week or so. Hardly surprising but reassuring to know I’m not alone....

Thank you very much for the heads up that they reset my preferred service from Apple Music to Sonos Radio without my authorization. I appreciate your other notes, as well.

K

keyboardnut

Lyricist I

Why release an app before it is finished , no alarm control unless you use a laptop version! This is very poor to release an app that is less functional than the last! Also it is very confusing to use ! Not impressed good software should be easy to use and this is not!!! Very angry to see such utter incompetence!!!

M

michal_t

Lyricist I

Indeed this preferred music service change happened to me as well but also: where are the numbers/scale on the volume slider? and I understand those Sonos “ new and improved UI design” experts don’t consider mute function as something of significant relevance anymore. Outrageous.

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