Alarms didn't work on the new sonos app

The only workaround I can find at the moment is to use the Windows app, the new web app doesn’t allow editing or adding alarms either, or at least I can’t find them.  How have they release an “improved” app with reduced basic functionality?

Same here: No way to create alarms in new iOS Sonos app. This morning an alarm that normally plays music from Amazon was playing the Sonos Chime for almost half an hour before I discovered it.

The new app looked promising but has sooo many issues. I thought they were all related to the UI, but I was sadly mistaken… 

1. The UI is not well thought out: In System Settings you have to figure out that most settings are hidden behind “Manage.” Then when you tap that, for all options on the “Manage” slide-over, you have to tap the carrot “<” next to “SONOS” to go back a menu level. The carrot isn’t even part of the side over.
2. The lack of attention to the UI makes it more understandable that they forgot to include a way to create an alarm...
3. To add insult to injury, when I was looking at the alarm that didn’t play correctly this morning, the app deleted the alarm either when I tapped on it, or when I force-quit it. Now there’s no way to recreate it.
4. It also seems the new app and/or speaker updates broke the queues on my speakers. I couldn't resume any music shown in the app on any speaker.
5. The app reset my preferred service to Sonos Radio, which I don’t use at all.
6. All “My Favorites” (now “pinned collections”) are broken; they don’t play at all. Apparently I have to delete them all and recreate them. (this happened with S2)
7. Playing from my local music library takes forever.  Seems broken. Apple Music can’t be played; reauthorized. Still doesn’t work.
8. Seems Amazon Music, Apple Music, Plex, etc all had to be re-authorized before they would work. Plex and local still do not work.
9. Even the working services take several seconds to load their content pages. Sometimes that fails. And it takes 10 sec or more for selected music to start playing.
10. Local music server is gone and no way to reinstall it!

These problems seem worse than when the S2 app was introduced. Sonos: you have one job--to play music. This just about assures that I will not buy any more Sonos speakers. What a terrible experience.

I just looked at the iOS app reviews… all 1-star for the past week or so. Hardly surprising but reassuring to know I’m not alone....

Sonos support have confirmed that many features are missing in the new app, so why on earth did they release it?  They had months of beta testing so they should have delayed it if they knew there are issues.

Alarms are completely absent from the new web app.

What a shame. i have the same problem. 

Also in my app. Only the switches are working. Modify an alarm?? Not possible, no reaction.

Same issue on my system. The support team confirmed the issue and promise soon an update of the app. In the meantime, the only proposed workaround is to use an Android device (but unfortunately I don’t have in my family’s house)

How can Sonos explain that after many days of test, they decide to deploy an app with this behavior ??

I discussed with the support and here is the official answer…. It’s not a surprise that this feature don’t work. How, such a big company like Sonos, can manage a new app like that 🤬

I understand how you feel about the functional change. This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis.

What an absolute load of useless crap.

How can you possibly improve an app / service by actively and consciously making it considerably worse by removing functions!?!

And to add insult to injury, the functionality is essentially no different, it’s just a makeover – it’s been put through the TP-3000 turd polisher and rolled in glitter – it’s like putting lipstick on a pig, and a real ugly one at that.

Why not actually introduce something that may even be useful – such as grouping services / favourites into folders, so more than one person can use the app without the clutter of other people’s stuff, to get round the whole lame ‘only one person can own the system, so everything has to be chucked in one place’ diatribe.

Not to mention the whole chime alarm issue that appeared from nowhere a few weeks ago, and services being taken down.

Probably designed by very intelligent people with absolutely no common sense whatsoever.

Absolutely appalling beyond words. The whole thing. Abysmal to a depth never explored before.

Sir Patrick continues to screw up his company! I’d start with firing who ever built this app! Then I’d fire everyone in R&D! And everyone in the beta group! What a mess