Skip to main content
Juliewf
Contributor I
November 22, 2023
Answered

alarm not going on

Hi, the last few days the alarm on my Sonos have not played. Not even the chime. I can’t see any reason why, and I’ve even tried to set a new one that also doesn’t work. Diagnostic number 713679030. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Corry P
Corry PAnswer
Sonos Staff
December 20, 2023

Hi @Juliewf et al

We now consider this issue to be resolved. Please ensure that you have the latest Sonos firmware (Settings » System » System Updates » Check for Updates - if an install is needed, it’s best to repeat this step to ensure the app gets updated too), and erase any and all existing alarms before creating new ones, and the new ones should work. I recommend testing before relying on one, just in case.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
View in thread

15 replies

Corry P
Corry P
Sonos Staff
November 22, 2023

Hi @Juliewf 

Welcome to the Sonos Community!

Please unplug the Amp from power for a time, then plug back in. Once the light has stopped flashing white, open the Sonos app and set an alarm for in a couple of minute’s time.

If that alarm does not work, please erase all alarms, then create one again for in a couple of minutes time. If that doesn’t help either, please let me know. Thanks.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    danlah
    Lyricist I
    December 1, 2023

    Hi, 

    I have the same issue. Alarm has been working flawlessly for years and the past few weeks I’ve been getting the Chime alarm more and more often. But a week ago it completely stopped working. I have been unplugging the unit, removed all alarms and created them again. The it started working, once, and then it stopped working again. Diagnostics: 244278716

    The alarm is set on a Play 1. 

    JuliewfAuthor
    Contributor I
    December 1, 2023

    Hi @Juliewf 

    Welcome to the Sonos Community!

    Please unplug the Amp from power for a time, then plug back in. Once the light has stopped flashing white, open the Sonos app and set an alarm for in a couple of minute’s time.

    If that alarm does not work, please erase all alarms, then create one again for in a couple of minutes time. If that doesn’t help either, please let me know. Thanks.

    I hope this helps.


    Thank you, this fix worked for me! 

      Corry P
      Corry P
      Sonos Staff
      December 1, 2023

      Hi @Juliewf

      Glad to hear it! Thanks for reporting back.

      Hi @danlah 

      We are now investigating this issue.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        danlah
        Lyricist I
        December 11, 2023

        @Corry P any updates? Now all my alarms have stopped working. Doesn’t matter which speaker I set the alarm to. No music, no chime, no nothing. I do get a push notification on the phone that the alarm has gone off. 

        Goats
        Lyricist I
        December 13, 2023

        I am having the same problem. The alarm has been working faultlessly for years but just in the past few weeks it has not worked at all. I have tried unplugging the amplifiers and switching them back on, deleting the alarm on the app etc. I have even tried deleting the app and re downloading it. The alarm may work once then fails the next time. I am relying on my old alarm clock now.

          Corry P
          Corry P
          Sonos Staff
          December 14, 2023

          Hi @danlah 

          Regrettably, I have no further information to share at this point - only that we are investigating.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            Flupkedoc
            Lyricist I
            December 20, 2023

            I have the same problem with a One SL

            Corry P
            Corry PAnswer
            Sonos Staff
            December 20, 2023

            Hi @Juliewf et al

            We now consider this issue to be resolved. Please ensure that you have the latest Sonos firmware (Settings » System » System Updates » Check for Updates - if an install is needed, it’s best to repeat this step to ensure the app gets updated too), and erase any and all existing alarms before creating new ones, and the new ones should work. I recommend testing before relying on one, just in case.

            I hope this helps.

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              gdclnfn
              Lyricist II
              December 23, 2023

              @Corry P - I have the latest firmware updates and continue to get intermittent success using the alarm to play Apple Music. It defaults to the chime. Pretty embarrassing as I have it set up to play Christmas music outside of my home, but instead I come home hours later and a chime is playing from my home. 

              Show more replies
              Terms & ConditionsAccessibility statement