Contributor I

Answered

alarm not going on

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Hi, the last few days the alarm on my Sonos have not played. Not even the chime. I can’t see any reason why, and I’ve even tried to set a new one that also doesn’t work. Diagnostic number 713679030.

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Corry PAnswer

Sonos Staff

Hi @Juliewf et al

We now consider this issue to be resolved. Please ensure that you have the latest Sonos firmware (Settings » System » System Updates » Check for Updates - if an install is needed, it’s best to repeat this step to ensure the app gets updated too), and erase any and all existing alarms before creating new ones, and the new ones should work. I recommend testing before relying on one, just in case.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

Airgetlam

Seems like you may have another issue, one that Sonos hasn’t resolved, if it isn’t a local network issue. You may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

P

paulwhkh

Lyricist II

Hi @Juliewf et al

We now consider this issue to be resolved. Please ensure that you have the latest Sonos firmware (Settings » System » System Updates » Check for Updates - if an install is needed, it’s best to repeat this step to ensure the app gets updated too), and erase any and all existing alarms before creating new ones, and the new ones should work. I recommend testing before relying on one, just in case.

I hope this helps.

It’s happening to me now on the latest software update. Deleted all alarms and new ones don’t work either. Second time in the last two years. If the bug is going to be a regular feature can we at least not have to delete all the alarms?

Corry P

Sonos Staff

Hi @paulwhkh

I’m sorry to hear that the issue has come back - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, or at least so we can verify in order to instigate a new investigation.

If you hear chimes instead of a music source, the issue is different, and is simply a case of the speaker being unable to reach the server at that exact moment, though I still recommend that you call in to see why.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

T

Trevor_L

Lyricist I

I seem to have a similar issue - I was using the old AMP, switched off over night but the Play 1 alarm still played BBC Sounds selected station as an alarm in the morning - everything was great. I upgraded to the new amp (not an upgrade but a start again, needing to reinitialise all connected devices) and now I can only get chimes in the morning and no radio as the alarm. How can I get back to the alarm working without the AMP on.

Corry P

Sonos Staff

Hi @Trevor_L

Sorry to hear of the issues you’ve had since upgrading - certainly not what we’d expect for you!

I recommend that you too get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - what the device says about what happened will be key.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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