Airplay 2 unable to connect to Sonos

Still shouldn’t need a factory reset. All of those symptoms indicate a network issue, not an issue with the Sonos speakers themselves. By doing a factory reset, you’re masking the issue, not fixing it, most likely. 

There are three recommended things I’d suggest for you. 

First, try a simple IP refresh, by unplugging all Sonos devices from power, then perform a reboot of your router. Once the router has had a couple of minutes to reload itself, plug back in your Sonos. Note that if this fixes the issue, I’d look in to how to set reserved IP addresses for your Sonos in your router’s DHCP table. This fairly simple action, once I understood how it functioned, stopped my issues in their tracks. The router I was using just wasn’t handling the fairly frequent requests from the Sonos properly.

Next, review the wifi interference FAQ, with particular understanding that some interference doesn’t have to come from network devices, or even from within your home. I’ve had experiences from both an errant microwave, and from neighbors with a new router stomping on the same channel I’d been using. 

But finally, and perhaps most importantly, if neither of the above work for you, I’d submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Forgot to mention that Spotify free and Deezer free works when airplay is used to all my speakers but Apple Music and Qobuz don’t 

only on the arc which is wired to my router which is odd oh and my network devices all are in reserved ip

when using the Sonos app everything works even in my garden 

This is also happening to me, but only on my ports and fives. I have all my Sonos units wired by ethernet: 3 amps, 3 ports, 2 fives, a Move 2, a Roam, and some older, non airplay play 1s (no expectation for airplay). The amps work and the ports don’t. I have reset everything in the past and have had them all working temporarily, but the ports reverted back to this behavior after resetting multiple times. Resetting is a pain in the behind, just for it to revert after a few hours.

What did Sonos support say, when you called in after submitting the diagnostics?

I have the same problem, first in the Sonos app it told me when I started trueplay that it was not compatible with the device's operating system (iOS 17), and it wouldn't even let me use the speakers through the Sonos app or through Airplay, Then I called about a month ago and they told me that it was actually because the app was not yet compatible with iOS 17, that they already had several reports of this incident and I asked since when and they told me 1 month, as of today It's been 2-3 months and users with iOS 17 have this problem and they haven't been able to solve anything, today I can use it through the app and through airplay but when I want to add it to my HomeKit it won't let me get that same ad they published. and I have tried everything to restart the equipment such as speakers, cell phone, even Wi-Fi, connect it to different Wi-Fi networks and delete them and add them back to the system, put them directly into ethernar, updated the app, my cell phone and speakers and I still cannot connect them to my homekit. What can i do? They have a update about this problem in the app?

Have had this problem consistently as well. Resetting the speakers works for a few days then back to unable to connect. Has anyone found a long term solution to this? Getting extremely fed up. 

I have many airplay devices from different vendors. Only issues are with Sonos kit. They advertise as AirPlay compatible it’s up to Sonos not Apple to ensure this is the case. 

first for everyone saying this is a wifi issue or a network issue, i call BS. this a an iOS/sonos issue, i can use the sonos app to play to all my sonos speakers without issue, i can use airplay to my bose soundbar or apple tv 4k no issue, i have one sonos speaker that works on airplay the other 4 fail to connect, they also fail to add to home kit. 1 of the 4 that wont connect is hardwired. this all started for me with ios 17. apple changed something in the update that sonos hasnt adapted to.

You seem to be suggesting there is a difference in the software on one of your Sonos devices than all the others, or am I misunderstanding your post?

It’s hard to make out what you’re saying, honestly, it mostly seems to be one run on sentence. From what I can tell, you may benefit from a network refresh, by unplugging all your Sonos devices from power, then rebooting your router. Wait a couple of minutes, then plug back in the Sonos, and see if this behaviors you are describing continue. If so, I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Those of us in this community forum don’t have access to see the data in that diagnostic.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I have done a network refresh, I have factory reset the speakers ( which is a temp fix of about 2-3 days). I am not really sure why the one speaker works. I have placed all speakers into a separate vlan and still just the one speaker works via airplay. All work flawless in the Sonos app. AirPlay works fine to my Sony tv, Bose soundbar and Apple TV 4K. It is only the Sonos.