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Contributor I
September 7, 2023

Airplay 2 unable to connect to Sonos

I have around 11 sonos speakers and 3 Apple HomePods. The HomePods work flawlessly for Airplay. But only certain speakers work on the Sonos side for Airplay and no matter what I do, (unplug all speakers and reboot router and modem and finally hard reset most speakers, nothing seems to work I consistently get “unable to connect to “speaker name””. However they all lseem to work on the Sonos V2 app. Has anyone found a fix to this issue?

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52 replies

Lyricist II
October 14, 2023

Yep I confirm. Reseting is working, but for a short time. No solution so far.

Contributor I
October 14, 2023

Hey people, I found a solution to my problem. It’s an expensive one. I got rid of my junk eero mesh system and got the netgear nighthawk that has a 3500 sq ft range. I completely reset every single speaker (11 sonos 3 HomePods) and everything works like a charm. I have 2 separate networks. I named my 2.4 GHz “Lights and Sounds” because most of my HomeKit lights or switches run on that 2.4 GHz channel. I just keep my phone on that at all times. All of my other devices like laptops and computers and gaming consoles stay on the 5 or 6Ghz channel for super fast internet. Been tuning this for about 3 weeks and no issues yet. Hope that helps. 

Lyricist I
October 27, 2023

I had the same problem today. I called Sonos support and they instructed me to unplug, the re-add my speakers. That resolved the issue for me. The key was to hold the infinity button down while plugging in the speaker and keep holding it until it started flashing green. Thereafter, I clicked “add product” in the app and followed the prompts to reconnect

Airgetlam
October 27, 2023

That’s a factory reset , and will erase everything stored on your speakers. It certainly may reset your connection, but if you have playlists saved in Sonos, you’re going to lose them.

 

Bruce
Lyricist II
October 29, 2023

Factory reset of all my speakers is not a viable solution.  

skullc
Prodigy III
October 29, 2023

Just tried it on my system and it only connects to my HT arc speaker and surrounds which is hardwired to the router 

rest unable to connect 

Good job I don’t use airplay…

Network= livewire cpe pro 3 +eero 6 pro wireless
Lyricist I
November 6, 2023

I have the exact same problem. Used to AirPlay to Symfonisk speakers and HomePods mini simultaneously, always worked well (especially once I installed an Apple TV which apparently works like a hub for all this)… until I updated my Apple gear (Apple TV and iPhone) to iOS 17.1… On the web some suggest that that’s the reason and Sonos should update their software to make it work with the latest iOS….

Airgetlam
November 6, 2023

Or maybe Apple should update their software so it works with Sonos and others? It wasn’t a Sonos update that broke this, was it?

Bruce
Lyricist I
November 7, 2023

OK, that’s what resolved the issue for me (for now, let’s see…): In Apple HomeKit settings, go to “Speakers & TV” and set to “Anyone on the same network”, and make sure “require password” is switched off. Then unplug and replug the Symfonisk speaker(s).

Lyricist I
November 11, 2023

It’s pretty unusual to have to do a factory reset on a speaker, unless instructed by Sonos.

Right. In the real world, I have reset my whole Sonos speaker not just a ton of times, but used hours and days, trying to find a reproducable solution. Speakers that can’t be found even when they are sitting besides the WiFi router, items that are being lost and rediscovered. It is a completely unreliable system that seems to be built upon age old radio technology that irregularly just demands a restart. 

I’m here again, because my new iPhone 15 phone could not connect via AirPlay, so I reset it, and it worked for 5 days, but now Sonos again is not allowing me to connect to any speaker in the house execpt the Sonos Roam, seemingly because my wife tried to do it also. 

All my devices are from within the last 3 years.

So no, it is not pretty unusual. It is all too common.