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Jake_11
Jake_11
Trending Lyricist I
October 22, 2019
Answered

What are people using for USB C charger for Sonos Move?

I asked this question over in the sonos reddit forum and others are having same issues so thought I would bring over here.

What are people using for their usb charger for the Sonos move? I attempted to use my MacBook pros charger but it didn’t work. I have the 60watt brick but from what I read it should be able to still work.

So then I read it might be the cord as they have chips in them and knowing Apple they locked their cord down. So I bought an anker power line 3.1 usb c cable and tried it with the MacBook brick again and it still didn’t work.

So before I keep buying and returning curious if anyone has had success with certain chargers with the move. Thanks!

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    Airgetlam
    AirgetlamAnswer
    October 24, 2019

    OK, I was too lazy to include it in my last post, but then I went and found it in the introduction post, straight from Sonos,  here:

    https://en.community.sonos.com/announcements-228985/introducing-sonos-move-brilliant-sound-anywhere-6829500

    Specifically this:

    Power and battery:
    Move’s battery will last for up to 10 hours of uninterrupted playback. If left off the charging base and unused, Move will automatically go into suspend mode to reserve battery for up to 5 days. The battery is rechargeable with an included indoor charging base or with any USB-C charger with the following output levels: 12V/3A, 15V/3A, or 20V/2.25A. After about three years, or 900 charges, Move’s battery can easily be replaced so you can keep listening for years to come.

    Bruce
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    Ken_Griffiths
    Ken_Griffiths
    December 28, 2021

    Are you sure it’s not charging the Move battery? The lower amber battery light only shows temporary anyway (the LED does not stay lit whilst the device is charging).

    You can check if it’s charging via a web browser goto:

    http://[MoveIPAddress]:1400/status/batterystatus

    MiSkyPig
    Lyricist III
    December 28, 2021

    The battery icon in the Sonos app doesn't indicate that the battery is charging.  It does when on the Sonos charging base. As well, while playing, the reported battery capacity diminishes over time, even when connected to this charger.  That does not occur when on the charging base.  I’d like to resolve this, as use of the USB-C charging functionality is important to how I hope to use this product in the future.  Thank you for your assistance.

    Ken_Griffiths
    Ken_Griffiths
    December 28, 2021

    The battery icon in the Sonos app doesn't indicate that the battery is charging.  It does when on the Sonos charging base. As well, while playing, the reported battery capacity diminishes over time, even when connected to this charger.  That does not occur when on the charging base.  I’d like to resolve this, as use of the USB-C charging functionality is important to how I hope to use this product in the future.  Thank you for your assistance.

    Ah I see…I was curious as to what the device showed in both the ‘Level’ and the ‘PowerSource’ fields at the URL stated, just as an example:

     

    Ken_Griffiths
    Ken_Griffiths
    December 28, 2021

    @MiSkyPig 
    Just to try to assist you further… I did find these previous threads on a similar topic too that seemed to infer some issues with MacBook Pro chargers and/or their cables FWIW:

    In some instances users found changing their cable made a difference.

    If you don’t find an answer then it might be best perhaps for you to contact/chat to the Sonos support staff.

    MiSkyPig
    Lyricist III
    December 28, 2021

    Unfortunately, I had no success with the ULR you provided.  I note that another person above had similar difficulty with the USB charging port and it turned out that it was a problem with the product. Rather than spend time and money trying various chargers and cables, perhaps I should contact Sonos support at this point.  Thank you very much for your time and information.  You have been very helpful.  Best wishes for a safe and successful New Year.

      MiSkyPig
      Lyricist III
      December 29, 2021

      Post Script:  I contacted Sonos support.  They quickly diagnosed a fault in the speaker and immediately began the process of replacing it.  Thanks to Sonos for that responsive support.

        MiSkyPig
        Lyricist III
        January 15, 2022

        Post Post Script:  The process of receiving the replacement speaker was, shall we say, less than ideal.  Although Sonos offers a way to first get the replacement speaker, then send back the defective speaker, because my credit card billing address is different than my mailing address, they were confounded.  Accordingly, I had to send back the bad one and wait to get the replacement.  

        Most frustrating was that the replacement speaker has exactly the same issue as the first.  I am unable to charge it using a 96 watt USB-C PD Charger that successfully charges up my MacBook Pro.  This time, customer service just says to use a different charger.  Of course, they will not provide a list of chargers that they have tested and which are know to work successfully.  This is frustrating, given that this is not an inexpensive product, and the company boasts about it’s technological prowess.  I consider this experience unsatisfactory so far.

        Ken_Griffiths
        Ken_Griffiths
        January 15, 2022

        @MiSkyPig 
        There are some compatible power adapters mentioned in this thread (and others) which users say they have tried and do work, such as this one, which I have just quickly chosen at random…
        https://www.amazon.com/Samsung-USB-C-Super-Charging-Charger/dp/B07VG9JZVG

        Maybe look through the suggestions and purchase one of those, at least you know it is likely going to work, based on the information supplied by a member of the community.

          MiSkyPig
          Lyricist III
          January 15, 2022

          Thank you for your comments.  Although I can search through the user comments, I continue to find it unsatisfactory that the manufacturer seems unwilling to provide helpful information to its customers.  Customers have been troubled by this issue for quite some time.  Why not publish a list of products known to work?  Given all of the comments in this forum, and the similar comments in the related topics, this issue appears to be giving many customers an unsatisfactory experience.  

          Given that my MacBook charger has not worked, in spite of appearing to meet the published specifications, I tried to power the Move from another power supply that I use for my MacBook, my OWC Thunderbolt 3 Dock.  It’s rated at 85 watts and meets the USB PD specifications.  Much to my amazement, it appeared to successfully power & charge the Move!  After that small success, I again tried my 95 Watt MacBook power supply, the same power supply that did not power the speaker yesterday.  I plugged it in as before, and was surprised that now it works, as well!  It quickly brought the Move up to 100% charge.

          So . . .why did this same power supply not work yesterday, and it now works today?  I used the very same cords, the same power supply, the same everything.  This should not be magic.  What changed? 

           

          jgatie
          jgatie
          January 15, 2022

          Thank you for your comments.  Although I can search through the user comments, I continue to find it unsatisfactory that the manufacturer seems unwilling to provide helpful information to its customers.  Customers have been troubled by this issue for quite some time.  Why not publish a list of products known to work?  Given all of the comments in this forum, and the similar comments in the related topics, this issue appears to be giving many customers an unsatisfactory experience.  

          Given that my MacBook charger has not worked, in spite of appearing to meet the published specifications, I tried to power the Move from another power supply that I use for my MacBook, my OWC Thunderbolt 3 Dock.  It’s rated at 85 watts and meets the USB PD specifications.  Much to my amazement, it appeared to successfully power & charge the Move!  After that small success, I again tried my 95 Watt MacBook power supply, the same power supply that did not power the speaker yesterday.  I plugged it in as before, and was surprised that now it works, as well!  It quickly brought the Move up to 100% charge.

          So . . .why did this same power supply not work yesterday, and it now works today?  I used the very same cords, the same power supply, the same everything.  This should not be magic.  What changed? 

           

           

          No company is going to take on the liability of recommending 3rd party electronics.  They recommend their products. Period.  If you don't want to buy their product, you are on your own.

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