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martyn_10
Contributor I
January 1, 2015

Unable to add music from Spotify to queue

Spotify no longer working. Getting error 'unable to tracks to the queue'. Even local files stored on my iphone, nothing works. Cleared queue.Tried deleting account from Macbook and re-adding. please help. system useless without this ability. Thanks
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    17 replies

    Susan_17
    Lyricist I
    January 1, 2015
    It is working for me. I cleared my queue. Added a track from Spotify. Only choice was to add to the or replace Queue. I also added a track from Deezer. Then I saved Queue to new playlist. Then I opened that playlist and added it to my existing playlist. Tracks are now in existing playlist.
    martyn_10Author
    Contributor I
    January 1, 2015
    Hi Susan, thanks for our input. Still not working for me. My queue is empty. I cant play anything at all from Spotify, TuneIn radio.. any external service. iI was fine one day, gone the next. I've been using it without issue for a year now. Its very annoying 😞
    Jeff S
    Jeff S
    Retired Sonos Staff
    January 7, 2015
    Hi Martyn,
    It sounds like there may be some interference or network congestion preventing the Sonos system from adding tracks to the queue and playing. Please send us a diagnostic report and reply here with the confirmation number: Submit diagnostics.
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    martyn_10Author
    Contributor I
    January 15, 2015
    Hi Jeff, I cant even send a diagnostic to you. I have tried many, many times and on each attempt it times out and tells me I cant send it at this time. I feel powerless. what next??
    Jeff S
    Jeff S
    Retired Sonos Staff
    January 15, 2015
    Hi Martyn,

    If your Sonos system can't send a diagnostic and can't connect to Spotify, the issue is likely that your Sonos system is not able to get past your router. Usually this is due to a firewall or other security setting. To find the issue and fix it, we will need to continue with some advanced troubleshooting over the phone. We've created a support ticket for you: 150115-002075. Please reach out to our phone team and reference your ticket number, they'll work with you to fix your system. How to contact us.
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    martyn_10Author
    Contributor I
    January 15, 2015
    Good evening Jeff, thanks for that. I'll get in touch over the coming days. cheers! Martyn
    Pathfinder
    Contributor I
    October 24, 2015
    Hi, was this ever resolved? I have the same issue at the moment.

    Thanks
    Remy
    Rudy_1
    Lyricist II
    October 29, 2015
    Me too-unable to play any music from Google play music using Sonos app. The Google app works fine. How can Google's streaming app work better with my players than the Sonos app?
      TrueNorth
      Lyricist II
      October 29, 2015
      Me too-unable to play any music from Google play music using Sonos app. The Google app works fine. How can Google's streaming app work better with my players than the Sonos app?

      This is true for me also with Google Play - playlists working fine from within the Sonos app (Andoid phone, Desktop app), and individual songs and playlists cast directly from the Google Play app, but I cannot work with the queue for individual songs from within the Sonos apps (Android or Desktop). Otherwise this has worked out of the box for the past two months.
      Paul Marks
      Lyricist III
      October 30, 2015
      Same for me. Spotify works fine for years, but today I started trying Google Play but it continuously gives "unable to add track to the queue"
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