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Bill_53
Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    January 11, 2018
    Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

    First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

    Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

    Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    173 replies

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    Merrav
    Lyricist I
    April 23, 2016
    Hi, my new sonos play 1 also skips the end of every song. My diagnosis number is 6112608. Thank you.
    TheBass
    Lyricist II
    April 23, 2016
    Got some time to try and mess around. So far 1) I've tried all 3 channels in sonos. 2) I tried sonosnet. 3) I've hard set my router to channel 1 and turned off 5GHz. 4) I moved my connect (on LAN) as far away from the router as possible

    At this point the connect will not stay connected and cannot play music. I suspect the connect issue is the source of all my problems since its been on LAN the whole time for 6+ months of use. I haven't had problems up until now.

    Diagnostic is 6115510.
    TheBass
    Lyricist II
    April 23, 2016
    Another update, I unplugged the LAN cable and now everything works perfectly fine.

    Thanks for the help ahead of time.
    Ken_Griffiths
    Ken_Griffiths
    April 24, 2016
    Another update, I unplugged the LAN cable and now everything works perfectly fine.

    Thanks for the help ahead of time.

    One thing I have really noticed with Sonos and its SonosNet network, is whenever changes are made, it can take some time for things to settle down and begin to work properly. I have occasionally seen posts here on the community where people have attached images of their 'matrix' which shows an 'undefined device' connected to their network. That to me is a clear indication that the user has switched off one or more Sonos products and moved them and things have not completely settled down.

    Often it's a good thing to leave things for 15+ minutes I find, let things sort themselves out and then see how it goes.

    Fingers x'd 'the bass' hopefully everything has now settled and your issue is resolved.
    4c1dburn
    Lyricist I
    April 28, 2016
    Same problem...system diagnostics 6126502
    Ken_Griffiths
    Ken_Griffiths
    April 28, 2016
    Same problem...system diagnostics 6126502

    4c1dburn,
    Whilst you are waiting for a reply back from Sonos Support, have you tried switching your wireless channel... If you are running on SonosNet (i.e. If you have one Sonos device cabled-in to your router) then change the SonosNet channel in advanced settings of the controller.

    If you are using your home Wi-Fi (no Sonos device cabled-in) then change just the channel for the 2.4ghz band in your router settings.

    There are a number of software scanners that you can get for different devices and operating systems that can scan your local airwaves to see what channels are being least used (or not in use)... Try to select one of those.

    Also remember that interference can come from other devices nearby and perhaps it maybe worthwhile moving or turning things off that are near your Sonos Product(s) and see if that makes a difference.
    Ryan A
    Ryan A
    Sonos Employee
    April 29, 2016
    My diagnosis number is 6112608. Thank you.

    I've reviewed your diagnostic, it shows that you're streaming directly from you iPhone, are you able to check if your phone switches to any other wifi network when the skipping happens if the problem happens using a Music Service, try to reproduce the issue and submit a diagnostic after it occurs. See if you can check your wifi settings, make sure the bandwidth is set to 20MHz, if you need assistance with the settings I suggest to give our support desk a ring, we'll do it for you.



    ...everything works perfectly fine.
    Thanks for the help ahead of time.

    Hopefully, this solved the issue! If not please just head back to this thread.



    Same problem...system diagnostics 6126502

    Your diagnostic shows the same as Merrav, Sonos is unable to keep the connection with the source. I would suggest the same as Merrav, if you need any help with the settings of your router, we're just a call away.
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    JohnF87
    Avid Contributor I
    May 3, 2016
    Few months ago I had a lot of problems with zones dropping. Now I have problems with music stuttering.
    My matrix is also very red right now. While my setup did not change.
    I use a BOOST connected to my router. Is it good to wire more speakers if possible?
    Ken_Griffiths
    Ken_Griffiths
    May 3, 2016
    Few months ago I had a lot of problems with zones dropping. Now I have problems with music stuttering.
    My matrix is also very red right now. While my setup did not change.
    I use a BOOST connected to my router. Is it good to wire more speakers if possible?

    JohnF87,

    It's possible that whilst your networks have not changed, that your local neighbours may have altered theirs.

    As you are running on SonosNet .. I would do the following:

    1. Go into the advanced settings/wireless setup of your Sonos controller software and ensure you reset/remove your home wifi settings. That will stop your speakers switching between SonosNet and your home network.

    2. Next, do another scan of your local wifi signals using third party software and see what channels your neighbours are using and then go into your routers wifi and choose a 2.4ghz channel that is least used or not in use in your vicinity.

    3. Make sure that your SonosNet channel is different to your own router wifi channel and also one that is least used by your neighbours.

    4.Try streaming your music from one of the online streaming services for about 15 minutes or so and make sure there are no drop-outs.

    If you play music from a local mobile device, then also follow the instructions mentioned by Ryan A. above.
    JohnF87
    Avid Contributor I
    May 3, 2016
    No Mather which channel I choose. It stays a lot of red. Sometimes I have stuttering non stop. Sometimes I can play for hours with no problems. So that is why I ask. Is it possible to wire more speakers? Or will it make it worse?
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