Contributor I

Answered

System skips songs during playback

173 replies
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My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.

Audio Interruptions

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

Ken_Griffiths

No Mather which channel I choose. It stays a lot of red. Sometimes I have stuttering non stop. Sometimes I can play for hours with no problems. So that is why I ask. Is it possible to wire more speakers? Or will it make it worse?

It's perfectly fine to wire as many Sonos speakers/devices as you are able to, even though Sonos is a 'wireless' speaker system.

I have a friend who has a home with quite thick/solid walls and ceiling beams and he struggles to get his own routers wifi signal and has part-cabled his home and in other areas he uses wireless 'signal boosters' and an 'access point' to gain connection to some of his devices.

So Yes, you are fine to run a cable to them.

Legnum Nick

Prodigy III

Cables are the perfect method from a communications point of view. It is just often inconvenient which is why we use wireless. If you could cable everything then you would have no wifi issues at all!!

J

JohnF87

Avid Contributor I

No Mather which channel I choose. It stays a lot of red. Sometimes I have stuttering non stop. Sometimes I can play for hours with no problems. So that is why I ask. Is it possible to wire more speakers? Or will it make it worse?

It's perfectly fine to wire as many Sonos speakers/devices as you are able to, even though Sonos is a 'wireless' speaker system.

I have a friend who has a home with quite thick/solid walls and ceiling beams and he struggles to get his own routers wifi signal and has part-cabled his home and in other areas he uses wireless 'signal boosters' and an 'access point' to gain connection to some of his devices.

So Yes, you are fine to run a cable to them.

Cool, I have the option to cable one of my speakers on the first floor. This is the room with the most problems. Think this will help. I now have my stereo pair play 5 2nd gen cabled together. But I think one wired speaker to the router will help with the overall performance.

B

BarreBelle

Lyricist I

Having the same issue

B

BarreBelle

Lyricist I

6198007

Jeff S

Retired Sonos Staff

6198007

Hi BarreBelle,

There's wireless interference showing up on your Sonos system. This is causing communication errors between your components and is likely the cause of the audio interruptions. Please start by changing the wireless channel your Sonos system is using, here's how. Try all 3 channels and see if any are better than the others.

If that doesn't help, take a look around your Sonos units for any third party device which uses wireless signals. Common sources of interference include cordless phones (especially DECT phones), wireless cameras, wireless baby monitors, wireless TVs and wireless printers. If any similar device is near or in between your Sonos speakers, try moving it or turning it off to see if that improves playback.

Help others find useful content by clicking the like button and selecting the best answer to your question.

U

Uaiogt

Lyricist I

Same issues, my diagnostic is 6235790

F

ftamminga

Lyricist II

Same problem here. Somehow playing from Groove is more sensitive than Spotify, for Groove skips every song midways and Spotify only once in a while.
My diagnostics number is 6238851.

I tried another less occupied WiFi channel (moving from 6 to 1), without any noticable changes.

B

Badgehog

Lyricist I

I had the same problem and it bugged me for days. I closed the app, switched off our Router and speakers, waited 10 seconds or so, then switched it all back on. Problem solved. I had tried switching it off individually prior to this and it still skipped but the above fixed it. Hope that helps 🙂

Jeff S

Retired Sonos Staff

Same problem here. Somehow playing from Groove is more sensitive than Spotify, for Groove skips every song midways and Spotify only once in a while.
My diagnostics number is 6238851.

I tried another less occupied WiFi channel (moving from 6 to 1), without any noticable changes.

Hi Ftamminga,

There's some wireless interference showing up likely from a wireless router. It may help to look at your home router's settings and make sure it is not set to automatically switch its channel. Instead of using an automatic channel, set your router to channels 1, 6, or 11. Once you've done that set your Sonos system to one of the other 2 channels. This should reduce interference on your system and may help with the issue. Please let me know if you have any continuing troubles.

Help others find useful content by clicking the like button and selecting the best answer to your question.

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