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Bill_53
Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    January 11, 2018
    Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

    First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

    Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

    Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    173 replies

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    pmus2016
    Lyricist I
    August 21, 2016
    I have the same problem. When listening to a playlist several songs end prematurely and the next song in the list kicks in. Diagnostic 6467397
    Thanks
    Jeff S
    Jeff S
    Retired Sonos Staff
    August 22, 2016
    I have the same problem. When listening to a playlist several songs end prematurely and the next song in the list kicks in. Diagnostic 6467397
    Thanks

    HI pmus2016,

    There's a bit of wireless interference showing up so it might help to change the wireless channel your system is using.

    There are also some DNS lookup errors which can usually by fixed by rebooting your router and each Sonos unit as well.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Trixtan
    Lyricist I
    August 26, 2016
    I'm having the same problem, half the song will play every few songs then skips to the next song, here is my diagnostic confirmation number 6481073

    Thank you!
    Jeff S
    Jeff S
    Retired Sonos Staff
    August 26, 2016
    I'm having the same problem, half the song will play every few songs then skips to the next song, here is my diagnostic confirmation number 6481073

    Thank you!

    Hi Trixtan,

    There's quite a bit of wireless interference showing in your diagnostic report. Please try changing the wireless channel your Sonos system is using and see if that helps.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
      Johnny_2
      Contributor I
      September 3, 2016
      I'm getting so tired of sonos and this problem. The system is constantly skipping beats and stops playing Spotify songs all the time. Sometimes it just goes to total silence but it still seems to be playing the song. I have checked if there any interference on channel 11 using wifi analyzer on android and it is completely empty on that channel, so it can't be the cause of this. Sonos fix this, it's clearly a big problem and have been so for a very very long time now.
      Max P
      Max P
      Sonos Employee
      September 5, 2016
      I'm getting so tired of sonos and this problem. The system is constantly skipping beats and stops playing Spotify songs all the time. Sometimes it just goes to total silence but it still seems to be playing the song. I have checked if there any interference on channel 11 using wifi analyzer on android and it is completely empty on that channel, so it can't be the cause of this. Sonos fix this, it's clearly a big problem and have been so for a very very long time now.

      Hi Johnny, we hear you and would like to help. Can you send us a diagnostic of your system? Please reply with the confirmation number. This will allow us to have an idea of the local network health. Here's how: https://sonos.custhelp.com/app/answers/detail/a_id/142.
      Help others find useful posts by clicking the like button and selecting the best answer to your question.
      Locokaz
      Lyricist II
      September 5, 2016
      Similar problem, got the system about 2 weeks ago. Work amazingly for a week and now it's skipping songs, ending the playlist early, or saying it has a problem connecting with Spotify, Diagnositc number 6509014
      Locokaz
      Lyricist II
      September 8, 2016
      Any chance you could help me with the skipping problem?
      hypm
      Contributor I
      September 8, 2016
      Hi, my reference number is 6517333, please help. Thank you.
      Edward R
      Edward R
      Retired Sonos Staff
      September 8, 2016
      Similar problem, got the system about 2 weeks ago. Work amazingly for a week and now it's skipping songs, ending the playlist early, or saying it has a problem connecting with Spotify, Diagnositc number 6509014
      Can you please try changing your router's channel to 1 and seeing if this fixes the issue? You are consistently losing connection with Spotify.

      Hi, my reference number is 6517333, please help. Thank you.
      For you, I think we need to remove your router's wireless credentials from SONOS. See Step 4 in this article.
      Try searching our articles for help with your question: https://www.sonos.com/en/support
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