Contributor I

Answered

System skips songs during playback

173 replies
55563 views

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.

Audio Interruptions

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ryan SAnswer

Retired Sonos Staff

Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

J

Johnny_2

Contributor I

Confirmation number 6518724

H

hypm

Contributor I

Hi, my reference number is 6517333, please help. Thank you.

For you, I think we need to remove your router's wireless credentials from SONOS. See Step 4 in this article. [/quote]

followed instructions and reseted wireless connection and it still skips song, just submitted a new diagnostic no. 6529933

Edward R

Retired Sonos Staff

Confirmation number 6518724

followed instructions and reseted wireless connection and it still skips song, just submitted a new diagnostic no. 6529933

You both still have the wireless credentials present in your devices. Did it tell you it was successful in having removed these, or did you see an error? Here are the instructions again, just to be sure:

Sonos Controller App for iOS or Android: From the Sonos music menu, tap Settings > Advanced Settings > Wireless Setup. On the Wireless Setup screen, click the button that says "Reset". Then click "Done" on the next screen.
Sonos Controller App for Mac: Click Sonos > Preferences > Advanced > Wireless Setup. On the Wireless Setup screen, click the button that says "Reset". Then click "Done" on the next screen.
Sonos Controller App for PC: Click Manage > Settings > Advanced > Wireless Setup. On the Wireless Setup screen, click the button that says "Reset". Then click "Done" on the next screen.

Try searching our articles for help with your question: https://www.sonos.com/en/support

L

Locokaz

Lyricist II

Still having a problem with skipping after switching to Channel 1. New dx-6540513

J

Johnny_2

Contributor I

@Edward R I don't have a Sonos Boost, what do you mean? Why do I need to remove my wireless credentials? Is it possible to run my Sonos of a wired cable instead_ I have tried to connect a ethernet cable directly to my Sonos Amp, but that doesn't work.

Edward R

Retired Sonos Staff

Still having a problem with skipping after switching to Channel 1. New dx-6540513

You are still losing connection, I am afraid. You may wish to try toggling between different channels, or perhaps using a WiFi scanner to discern which channel may best suit you.

@Edward R I don't have a Sonos Boost, what do you mean? Why do I need to remove my wireless credentials? Is it possible to run my Sonos of a wired cable instead_ I have tried to connect a ethernet cable directly to my Sonos Amp, but that doesn't work.

Johnny, you have a wired component ("TV-rum"). This makes Sonos self-sufficient. In saying that, the devices communicate amongst each other and not back to the main router. It is therefore unnecessary to have your wireless credentials present on the players, keeping them there can cause interruptions. Please follow the instructions as given.

Try searching our articles for help with your question: https://www.sonos.com/en/support

J

Johnny_2

Contributor I

Johnny, you have a wired component ("TV-rum"). This makes Sonos self-sufficient. In saying that, the devices communicate amongst each other and not back to the main router. It is therefore unnecessary to have your wireless credentials present on the players, keeping them there can cause interruptions. Please follow the instructions as given.

I had totally forgot about the TV-rum as I rarely use that. I have deleted the wifi credentials now, but it still skips songs and goes to silence (even though it looks like it is still playing in the Sonos app on my idevices). I have send a new diagnostic 6556066

L

Locokaz

Lyricist II

[quote=Edward R]Still having a problem with skipping after switching to Channel 1. New dx-6540513
You are still losing connection, I am afraid. You may wish to try toggling between different channels, or perhaps using a WiFi scanner to discern which channel may best suit you.

Thank you! Channel 11 works like a charm. I can really enjoy the system now

Edward R

Retired Sonos Staff

I had totally forgot about the TV-rum as I rarely use that. I have deleted the wifi credentials now, but it still skips songs and goes to silence (even though it looks like it is still playing in the Sonos app on my idevices). I have send a new diagnostic 6556066

This indicated that there is something disrupting the signal. Can you please try different Sonosnet channels, within the advanced settings?

Thank you! Channel 11 works like a charm. I can really enjoy the system now

Glad to hear that! Please let us know if you need anything else.

Try searching our articles for help with your question: https://www.sonos.com/en/support

M

mcmaxx

Contributor I

Hello

We've been having similar problems at our restaurant to the point that we stopped using Sonos over the last few weeks.

Anytime we are streaming music off Sonos the song stops halfway, or skips songs completely.

We've done the following
- Submitted multiple diagnostic reports (no response)
- Unplugged replugged in the sonos (helped for about a day)
- Readded Spotify (same day we replugged in the sonos, so helped for about a day)
- Changed the channel (now instead of skipping at the beginning of the song, skips at the end of the song)

Here is our latest diagnostics number done today if we can get some help

Thanks

6596042

Show more replies

Sign up

Login to the community