System skips songs during playback

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MCMaxx,

While you're waiting for a Sonos Rep to respond, I've got a quick question.

At the time when you unplugged and then replugged in the speakers, did you also reboot your router? If you spend much time perusing these boards, you'll frequently see suggestions that have to do with resetting the connections from the speakers to the router. Songs cutting out or skipping is a frequent symptom of duplicate IP addresses in your network, and is frequently caused by replacing a router (at least it has in my experience!) In order to force all devices to get new IP addresses, you need to shut down everything in your environment that connects to your wireless system. Cash registers, speakers, laptops, anything and everything that connects. Then reboot the router. Once it comes up, start plugging back in all the devices that would connect to it, giving each a minute or two to make the full connection to the router, before moving on to the next device. This forces each device to grab a new IP address from the router, and since everything is shut down all at the same time, nothing is "stored" in memory to be conflicting the next time.

The other option, which I'm in the process of doing myself, is assigning unique IP addresses to each speaker in your router's table. But that may be more effort than you're willing to go through.

I hope this helps. I've often thought that a Sonos system would have been ideal for the many various restaurants that I've managed, 'lo these many years ago. I can still remember one restaurant where we had an 8-track of Billy Joel's The Stranger, which played about 5 or 6 times a night. I can still identify where the track clicks were.

Oh, one more thing....

Submitting a diagnostic doesn't do anything unless you post the number here for them to reference. I suspect those guys get thousands of diagnostics a day, and they only pull them up when they know they've got a customer asking about it. So either on the phone, or here in the boards, you post the number, and sooner or later, they'll get back to you. If I were to guess, you might get a response this afternoon, it being Monday here in California, where I bet their support staff is (although I could be wrong, and there's recently been an indication that they may have some in the UK as well, so completely different time zones).

As I said, best of luck.

Yep at the bottom of all my posts I had a diagnostics number.

I reset everything but I was able to call tech support today and they gave a list of steps, including checking for packet loss and testing the speeds.

I'm always super reluctant to reset anything as it may conflict with our POS system but I will resort to it when I have time

For now they can just eat without music 😃

Oops, you're right, I did miss that.

I'm sure the food is good enough that they won't miss the mood music. :)

Hope the steps that tech support provided work for you!

Hi mcmaxx, please let us know if you are still struggling, having implemented the steps we have advised. Thanks!

My sonos keeps skipping songs randomly, not every song but never had the problem before the last update, my diagnostic number is 6633703 thanks

Hi, I have submitted the following diagnostic number : 6779665

I purchased my sonos yesterday and was working perfectly until this afternoon where scratchy interference sounds can now be heard between tracks and skips certain songs. It wasn't doing this yesterday and I am now thinking of returning my items.

Can you provide advice please?

Many Thanks

we've had a sonos system for about 8 years and have just started experiencing a lot of problems. currently our issue is songs skipping when playing from the music library. our music library is housed on a nas...never had any issue until now.

diagnostic #6787000

I have this problem as well. When I play a playlist, Sonos often skips to the next song. This is not happening all the time. Sometimes it begins skipping songs and can skip regularly. I cant see a pattern in this behaviour. Unreliable internet connection? or music provider? Is this what will happen if the internet connection is a bit shaky?

More info: diagnostics id: 6791892 - But while I was sending the diagnostics in the desktop application, I got a error message box with text "..the connection to Deezer was lost". Seems to be a Internet connectivity/music provider problem