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Bill_53
Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    January 11, 2018
    Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

    First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

    Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

    Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    173 replies

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    Airgetlam
    Airgetlam
    November 26, 2016
    If I were to guess, I'd say it was IP conflicts. That's generally the case when a song stops in the middle and skips to the next track. Try unplugging everything connected to the router, and then unplug the router. Then plug it back in, and wait a few minutes until it's done booting up. Then do the same thing with all the other devices, waiting a few minutes for each to finish booting and requesting a new IP before moving to the next device.

    The other suggestion is, if you feel that you have the skills, is to assign static IPs to all the speakers in your router. That will keep the issue from occurring again.

    As to the connection with Deezer being lost, I'd suspect there's something too close to the router and/or speakers that is causing wifi interference, Sonos tends to point at wireless phones, baby monitors, webcams, etc.

    But you've taken the first step, for sure. Submitting that diagnostic will give the Sonos folks much more information about the system, and they'll likely be able to give much more specific guidance than I can.
    Bruce
    buddhahat
    Trending Lyricist II
    November 28, 2016
    Songs are skipping a lot - this problem just seems to have developed in the last few days and is driving me potty. I've only had this Play 5 since October and this is the 2nd major issue I've encountered.

    Any advice much appreciated.

    I have just submitted diagnostics and confirmation no is 6798932 if that helps.
    Max P
    Max P
    Sonos Employee
    December 8, 2016
    Songs are skipping a lot - this problem just seems to have developed in the last few days and is driving me potty. I've only had this Play 5 since October and this is the 2nd major issue I've encountered.

    Any advice much appreciated.

    I have just submitted diagnostics and confirmation no is 6798932 if that helps.

    Hi, is your system still experiencing audio drops/skipping? If yes, what is the source of the music? (local or music services)
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    ruhrpotts-proud
    Lyricist I
    December 18, 2016
    Same problem here. Music skipping with Apple Music. This issue is coming up every few weeks. Apple Music issues (empty playlists or not working at all) happening every now and then, too.

    Would be great if you could finally get it to work properly.

    Diagnose info: 6885908
    notraces
    Lyricist II
    December 27, 2016
    I have the same issue. I have a 50mbit dsl connect - nothing else live on the network (secure) - and I get skips - stops - skip to next track way too frequently. I have 2 Play 1's and a single Play 3. I'm just trying to get the Play 3 to work in its own with no skipping. It sits right next to the router - so I can connect via Ethernet or wireless - makes no difference. Same issue.
    Stuart_W
    Stuart_W
    World-Class Superstar
    December 28, 2016
    I have the same issue. I have a 50mbit dsl connect - nothing else live on the network (secure) - and I get skips - stops - skip to next track way too frequently. I have 2 Play 1's and a single Play 3. I'm just trying to get the Play 3 to work in its own with no skipping. It sits right next to the router - so I can connect via Ethernet or wireless - makes no difference. Same issue.

    You do NOT want your Play 3 sitting right next to the router. Move it so there is less chance of wireless interference for a start
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    notraces
    Lyricist II
    December 28, 2016
    Stuart,

    That's not the issue. I moved the Play 3 across the room, as far from the router possible. First song played - second song skipped. Same no matter where it's played. The frustrating part is it's totally random. Sometimes it'll play for an hour with no skips, at other times it'll skip / skip songs several times in an hour - with nothing else on a clean, high speed network.
    shauli
    Lyricist I
    March 7, 2017
    Having the same isuue
    It's driving me insane!
    Airgetlam
    Airgetlam
    March 7, 2017
    Just a comment or two....

    Usually, these kinds of issues have nothing to do with the network speed outside of your home, but everything to do with the amount of interference inside your home.

    I'd highly recommend rather than a "me too" post, a post that includes a system diagnostic would go a long way to allowing the folks from Sonos to look at your system and hopefully see something that they can use to provide you concrete assistance.
    Bruce
      shauli
      Lyricist I
      March 7, 2017
      Just a comment or two....

      Usually, these kinds of issues have nothing to do with the network speed outside of your home, but everything to do with the amount of interference inside your home.

      I'd highly recommend rather than a "me too" post, a post that includes a system diagnostic would go a long way to allowing the folks from Sonos to look at your system and hopefully see something that they can use to provide you concrete assistance.

      Just finished a 25 min call with technical support at sonos
      After checking the log
      He told me to unsign and resign Apple Music
      Now all is good
      Show more replies
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