Contributor I

Answered

System skips songs during playback

173 replies
55563 views

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.

Audio Interruptions

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Airgetlam

Outstanding. That's one person who did the right thing :)

Delighted it's working for you!

Bruce

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idparkinson

Trending Lyricist I

Same here. Skipping in Apple Music and also from iPhone library. Seemed to be OK with Amazon. Diagnostic no 7443864

Edward R

Retired Sonos Staff

idparkinson, your router is occupying a channel that has other routers on it, that are providing a stronger signal. Needless to say, this is going to cause communication issues. Please log into your router, change the channel, then test the system. If this does not help, please respond as appropriate with a diagnostics confirmation number.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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idparkinson

Trending Lyricist I

idparkinson, your router is occupying a channel that has other routers on it, that are providing a stronger signal. Needless to say, this is going to cause communication issues. Please log into your router, change the channel, then test the system. If this does not help, please respond as appropriate with a diagnostics confirmation number.

I have done as requested. Does the latest diagnostics look any better? 7451027

Ii may have improved but it is not always an issue, it comes and goes. I will monitor it over the next few days.

Thanks,

Ian

Edward R

Retired Sonos Staff

It looks better, Ian. Please report back with any developments and we will have another look. Thanks.

Try searching our articles for help with your question: https://www.sonos.com/en/support

wassimk

Lyricist I

I have the same problem playing from an iPhone playlist. Diagnostic #7480391.

Manny S

Sonos Employee

Hi wassimk, thanks for posting the diagnostic. The report is showing data transmission issues between all rooms and your router. Additionally, the players have instances of disconnecting from the router, likely due to these transmission issues. Start by looking for sources of wireless interference around the system, this link will outline common sources of wireless interference. Additionally, if you're familiar with you router's configuration, you may want to try changing the wireless channel to 1 or 11 (you're currently on 6), and see if the performance changes.

L

Leslie de Groot

Lyricist I

I've got the same issues with the Spotify app. We have multiple devices (iPhones & iPads), it seems they are randomly affected. When it happens the Sonos Speaker skips 2 tracks and stops playing. The Speaker was on WiFi, but to exclude a connection issue I have connected it with an Ethernet cable, which is not giving me any results.

When I unplug the powercord out of the speaker it is resolved for a few days and then comes back.

L

Leslie de Groot

Lyricist I

I've got the same issues with the Spotify app. We have multiple devices (iPhones & iPads), it seems they are randomly affected. When it happens the Sonos Speaker skips 2 tracks and stops playing. The Speaker was on WiFi, but to exclude a connection issue I have connected it with an Ethernet cable, which is not giving me any results.

When I unplug the powercord out of the speaker it is resolved for a few days and then comes back.

It happened again 😞 Diagnostics #7601875

U

User255090

Lyricist I

Skipping songs from my iPhone library.. Diagnostic code 7620285

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