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Bill_53
Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    January 11, 2018
    Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

    First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

    Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

    Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    Max P
    Max P
    Sonos Employee
    July 20, 2017
    Diagnostics #7601875
    Hi Leslie, I've reviewed your diagnostic. Due to the issue, the best would be to contact us by phone.
    We'd like to have a deeper look into your network and setup. PLease, use the ticket number: 170719-000078.
    You can find our contact information here

    Skipping songs from my iPhone library.. Diagnostic code 7620285
    Hi. I see you were in contact with our customer care team by phone. Were you able to resolve the issue?
    Thanks.
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    Ok22
    Lyricist I
    July 23, 2017
    Hi wassimk, thanks for posting the diagnostic. The report is showing data transmission issues between all rooms and your router. Additionally, the players have instances of disconnecting from the router, likely due to these transmission issues. Start by looking for sources of wireless interference around the system, this link will outline common sources of wireless interference. Additionally, if you're familiar with you router's configuration, you may want to try changing the wireless channel to 1 or 11 (you're currently on 6), and see if the performance changes.

    Can you please give me any insight on my diagnostic report #7638399. I am using 2 Sonos PLAY1 with Spotify, and I am experiencing this skipping 30 seconds into a song constantly. thanks
    chr1sty
    Lyricist I
    August 21, 2017
    Hi. I have the same problem diagnostics report 7740319
    CeeJayyy
    Lyricist III
    October 2, 2017
    Getting the same thing - worked perfectly up until the last update. I have excellent WIFI, no clashing IP addresses, playing mostly off iPhone SE. Songs skipping constantly - making me hate this thing. Was a daily joy before this, but starting to look into other options now. Seriously - SONOS - look at how many people have this issue!! It is NOT as simple as saying it is a wireless issue. There is a large number of us experiencing exactly the same thing. FIX IT ASAP.:@
    Kingskin
    Lyricist I
    October 6, 2017
    Im now having this issue. Sonos sound great but over the years i have discovered the software is rubbish .
    I don't get this with the Bluetooth speakers we have around .
    Diagnostic 7920782
    Skelton
    Prodigy I
    October 6, 2017
    Seriously - SONOS - look at how many people have this issue!! It is NOT as simple as saying it is a wireless issue. There is a large number of us experiencing exactly the same thing.

    The amount of people experiencing something certainly doesn't preclude wireless problems. I'd note that much of this is confusion because it's a fairly technical issue.

    I have excellent WIFI, no clashing IP addresses, playing mostly off iPhone SE.

    Case in point. It could be poorly worded, but you're not playing off your iPhone. Your iPhone is little more than a remote control that directs Sonos to stream the next song from whatever service you're using.

    If you take the time to submit a diagnostic and contact Sonos support they'll be able to confirm that though.
    Airgetlam
    Airgetlam
    October 6, 2017
    It's possible that the poster is playing off their iPhone using the "on my device" option for the playlist.

    But otherwise I agree with you. And I'm not sure how one can say that they have "no clashing IP addresses". I've not seen any software that can indicate that with certitude. But if there is such a piece of software, I'd love to be educated.

    The big issue I've seen with duplicate IP address is the fact that they don't show up on typical router diagnostics. The "list the used addresses" page is a static page, generated at the time it is requested, and doesn't include a "and also tell me what other MACs have been connected to this IP address over the last 24 hours", which would be really helpful.

    If I were to guess, I'd definitely suggest duplicate IP addresses. But perhaps the diagnostic submitted will prove me wrong. I hope someone from Sonos gets the opportunity to look at it soon, but I suspect all hands are pretty busy right now, with the new app, the new speaker, and the new voice control all being released this week.
    Bruce
    Kingskin
    Lyricist I
    October 8, 2017
    Anyone want to buy a play 5, will play part of your song then skip to the next!
    Trinitycall
    Contributor II
    October 8, 2017
    Wow... I was just about to purchase a sonos system (PLAY:5 speakers x6; Sub; and Booster) and thought I'd check the forums for any ongoing issues before I went to check-out. This issue seems to be have been continuing for 2 years.

    If I'm dropping c£3,000 on a wireless multi-room system, I would expect it to be absolutely robust without any drops outs. Otherwise, I could just hash together an Apple Airplay setup with Airfoil software on my Mac.

    Has anyone taken the 100 day trial of sonos and had customer support iron out any issues?

    Thanks,

    T
    usualsuspect
    Lyricist I
    October 20, 2017
    Hmmm, I was having this problem too with songs skipping midway through and then stop playing at all.

    I started half stepping to troubleshooting. I found that if I turned off Bluetooth and Cellular and had only Wifi enabled on my iPhone, the problem went away.

    I have an IPhone 6Plus running IOS 11.0.3

    Hope this helps, looks like there might be some time slicing between signal types that represents it self as wifi interference
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