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Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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Ryan S
Ryan SAnswer
Retired Sonos Staff
January 11, 2018
Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

173 replies

Lyricist I
October 27, 2017
Same problem as most.
Diagostic number- 8011863
Contributor I
October 28, 2017
Hi guys...this is depressing. I just changed to Sonos after wasting $500 on the Denon Heos system that wasn't stable enough. Buy a Connect plus a Play 5 for the bedroom.I was loving it until today it started skipping songs randomly...sometimes 5 in a row. I google problem and come up with this post that was started 3 years ago with people having the same issue and no answer....it's depressing (haven't read all replies admittedly). Is it my phone,my iPad or my Sonos hardware or software? I don't have time to attempt to trouble shoot this myself....what do I do?
Contributor I
October 28, 2017
Reset controller in advanced settings in ap on iPad and 15 songs from same playlist have now played seamlessly. Sonos can this be addressed? I bought your system as I was told by your rep when I complained about the Heos system playing up after being asleep overnight that i could "Pause the Sonos system...go overseas for two years...press play on return and it'd fire". Clearly that's not the case. If you can't fix at least make it easier to reboot ap...like every time it goes to sleep for an extended period.
Lyricist I
November 6, 2017
Same problem re skipping and stopping
Diagnostic number 8052380
Lyricist I
November 14, 2017
Dear Sonos staff,
I have been experiencing the same problem, diagnostic confirmation number is 8077747. Could you help please?
Lyricist I
December 14, 2017
Same issue - diagnostic 8215587
Lyricist I
December 19, 2017
Same issue sigh .... diagnostic number 8241467. No issues with streaming from Amazon Unlimited music but when listening to my music library after fifteen minutes or so the song skipping and 30 seconds playing before skipping starts.
Lyricist I
December 28, 2017
Hi have only had my play one for less than a week and now having this skipping problem too
Diagnostic number is 8286663
Need a solution before I host a NYE party
Thanks, Chris
Lyricist I
January 4, 2018
Hi Everyone,

Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
To whom's system  is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
Here is a FAQ showing you how to submit a system diagnostic

@Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
As the system othen drops or skips audio when stream from them.
Would you mind to submit a diagnostic and also to stream music from a computer?

@Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.

Let me know how it went.
Thanks,
Max.
 


My diagnostic number is 8319325.
Please help me fix my end-of-every-song skipping!
Lyricist I
January 4, 2018
I have this issue too. Clearly a fundamental problem that needs to be sorted soon. A brilliant system currently being ruined!!!!