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Bill_53
Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    January 11, 2018
    Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

    First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

    Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

    Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    173 replies

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    feheva
    Lyricist I
    March 21, 2016
    Same issue here.
    I might work well for 30 minutes, than it skips 5 or 6 songs.
    Diagnostics: 5582645

    Thanks!
    Ryan S
    Ryan S
    Retired Sonos Staff
    March 21, 2016
    Same issue here.
    I might work well for 30 minutes, than it skips 5 or 6 songs.
    Diagnostics: 5582645

    Thanks!

    Thanks feheva. There are a lot of disconnects from the network there, I'd recommend rebooting the wireless router and following that, your Sonos player. When the player's back up, go ahead and test things out. Let us know how it goes.

    Please note which, if any, sources have trouble.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    jbond181
    Lyricist I
    March 30, 2016
    Sonos have been skiping music every time I reported with case # 5608422
    TheBass
    Lyricist II
    April 21, 2016
    Been having songs switch on me in the middle of a song. Shut down everything-router and all units. Rebooted everything. Changed channels. Still having skipping issues and my connect (LAN) is frequently not found without pulling power from it.

    Diagnostic #6106237
    Ken_Griffiths
    Ken_Griffiths
    April 21, 2016
    Been having songs switch on me in the middle of a song. Shut down everything-router and all units. Rebooted everything. Changed channels. Still having skipping issues and my connect (LAN) is frequently not found without pulling power from it.

    Diagnostic #6106237

    The Bass

    Whilst you are waiting for a reply back from Sonos Support, have you tried switching your wireless channel... If you are running on sonosnet (i.e. If you have one Sonos device cabled-in to your router) then change the SonosNet channel in advanced settings of the controller.

    If you are using your home wifi (no Sonos device cabled-in) then change just the channel for the 2.4ghz band in your router settings.

    There are a number of software scanners that you can get for different devices and operating systems that can scan your local airwaves to see what channels are being least used (or not in use)... Try to select one of those.

    Also remember that interference can come from other devices nearby and perhaps it maybe worthwhile moving or turning things off that are near the Connect and see if that makes a difference.
      Max P
      Max P
      Sonos Employee
      April 21, 2016
      Diagnostic #6106237

      Hi TheBass, and welcome to the community!

      I have reviewed your diagnostic and found some peaks of wireless interference. This often leads to the problems your system is experiencing at the moment.
      Seen your system is setup using SonosNet like Ken mentioned. But unfortunately, both your router and the Sonos are sharing the same wireless channels.

      Having both on the same wireless overloads it and leads to data getting lost. That's why time to time the audio drops. Best would be to follow the steps, Ken mentioned in his post to change the Sonos wireless channel. At this time, both the router and Sonos are using channel 1. Make sure the router is on fixed wireless channel 1 and but setup as auto change also that the wired Sonos CONNECT that is wired to the router is 3 feet (1meter) away from the router.

      Test both Sonos wireless channels 6 and 11 for about 15mins each. After 15mins submit a diagnostic for both channel 6 and 11. We'd be happy to have a look at tell which wireless channel works best.
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      Ken_Griffiths
      Ken_Griffiths
      April 21, 2016
      The Bass,

      Consider cabling at least one Sonos device to your LAN, if you don't have that in place already as that will possibly help you too.

      If your router is too far away to cable-in one of your existing Sonos devices, perhaps consider purchasing a Sonos Bridge (used/cheap) or Sonos Boost (more costly, but better signal)... as that will help seperate your speakers network traffic, from things that are running/communicating on your home LAN.
      Ken_Griffiths
      Ken_Griffiths
      April 21, 2016
      Oops, sorry Max P, I was posting the last message at the same time as you. I didn't mean to interfere ... I guess I can leave you and The Bass sort it out. I was just suggesting he try a few things to help out in the interim, in case you people, at Sonos Support, were busy.
      Max P
      Max P
      Sonos Employee
      April 21, 2016
      Oops, sorry Max P, I was posting the last message at the same time as you. I didn't mean to interfere ... I guess I can leave you and The Bass sort it out. I was just suggesting he try a few things to help out in the interim, in case you people, at Sonos Support, were busy.
      No problem, happy to see you jump in and help. Btw, nice troubleshooting you were spot on. 🙂
      Help others find useful posts by clicking the like button and selecting the best answer to your question.
      Ken_Griffiths
      Ken_Griffiths
      April 21, 2016

      No problem, happy to see you jump in and help. Btw, nice troubleshooting you were spot on. :-)

      MaxP,

      That's kind of you to say, thanks very much.

      I'm sure that 'The Bass' will soon have his 'Connect' issue resolved, once he makes the changes to his SonosNet channel.

      The modern routers nowadays, auto-scan for channels using things like ’Compatibility or Performance' mode (see attachment)... initially I thought that was quite a good idea, but my guess is that my neighbours, often use these features too. The local signals do tend to change and swap about quite frequently in my neighbourhood and of course some neighbours are simply selecting random 'fixed' channels, without caring or knowing what signals are already in use.

      So I'm not so sure that the auto-scan feature on modern routers is working as well as it was intended. It was much easier when things were stationary. I think the interference issues have got a lot worse in recent times. In fact I can see it becoming a real nuisance in built-up areas.

      Anyhow no need to reply to this, as I guess you are all busy... Just thought it worthy of mention, that's all.
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