Contributor I

Answered

System skips songs during playback

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My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.

Audio Interruptions

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Naitsinthedark

Lyricist III

Number : 5358007

Ryan S

Retired Sonos Staff

Thanks for the diagnostic, it's always good to submit it within a short amount of time of having an issue, I don't see too much on there recently. That said, it looks like your router and your Sonos are both on the same wireless channel, so it'd be good to change Sonos to a different channel. There are directions here for changing the wireless channel on your system.

If you're still having trouble, can you send another diagnostic within a few minutes of the error and give us the number here? We'll check it out for you.

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D

Darrenp

Lyricist I

Hi, I also have problems with tracks skipping in mid-song. Seems to have got worse last month or two.

I have submitted a diagnostic : 5411437

Thanks

Ryan S

Retired Sonos Staff

Thanks for the diagnostic Darren. It looks like your CONNECT is getting some heavy spikes in interference around the time of those cutouts. Are you able to try changing the wireless channel on your Sonos system?

Also, what other electrical devices are around your CONNECT? Try separating it from anything that is broadcasting any sort of signal if possible, especially any cordless phone base stations. Was anything added in the last couple months? Is that room close to any neighbors? If so, they might have added something or changed settings which now are affecting you.

Let us know how it goes with the channel change.

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L

Leb987

Lyricist I

Hi there. Diagnostic number is 5468498. Can you take a look for me? Songs keeps skipping when playing through Sonos. One of my speakers keeps cutting out as well but then coming back on after a few seconds.
I have a play 3 (plugged into the router) and two play 1's. I have Virgin media broadband. Have tried all things suggested.
Thanks

S

sunray

Lyricist I

hi ihave the same problem.using sonos play 1, currently playing from laptop with wifi. songs keep skipping and its really annoying!
diagnostic number is 5470101

Ryan S

Retired Sonos Staff

Hi there. Diagnostic number is 5468498. Can you take a look for me? Songs keeps skipping when playing through Sonos. One of my speakers keeps cutting out as well but then coming back on after a few seconds.
I have a play 3 (plugged into the router) and two play 1's. I have Virgin media broadband. Have tried all things suggested.
Thanks

Thanks, on the diagnostic I see only a couple connection errors to Spotify. Do you have trouble with any other services? Also, I noticed that everything is grouped to the Dining Room player, any chance you can ungroup everything, then press group off of the Living Room instead. The room at the top of the list when everything is grouped up acts as the coordinator and distributes music. Since your Living Room is wired in, it's the best unit to use as the group leader.

Do you have any trouble playing music to just that one wired PLAY:3? Which services have trouble? How does your local music play?

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Ryan S

Retired Sonos Staff

hi ihave the same problem.using sonos play 1, currently playing from laptop with wifi. songs keep skipping and its really annoying!
diagnostic number is 5470101

Unfortunately that diagnostic didn't get submitted properly. This sometimes happens when there are enough network trouble. I'd suggest starting with rebooting the router by unplugging it for about 15 seconds. From there, go ahead and restart your PLAY:1 and then test it out again. If you have an issue, can you try submitting a diagnostic again? Try using multiple controllers to submit the diagnostic if you can.

Thanks

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N

Naitsinthedark

Lyricist III

Think it's happening more often now. 5550392. It has skipped in three songs the past 5-6min

Ryan S

Retired Sonos Staff

Thanks for the diagnostic. I think a good place to start is changing the wireless channel on your Sonos players to channel 11. Let us know how it goes on that channel.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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