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Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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Ryan S
Ryan SAnswer
Retired Sonos Staff
January 11, 2018
Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

173 replies

Chris
Lead Maestro
October 29, 2015
It is an issue with your network not Sonos-Spotify. It is specific to you so you need to review how it is all interacting.

How do you have your Play:1 hooked up (wifi only or Sonosnet - unit hooked to router). I would turn off the play:1 - reboot router - turn back on play:1 and try again.

If using wifi only how stong is your home wifi where the Play:1 is hooked up.

You can go under Sonos settings...advanced...submit diagnostic. Post the diagnostic number here and a Sonos rep can look at to determine what is happening on your network.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Lyricist I
November 20, 2015
Yeah, I had the same issue - my netgear wireless router was set to auto channel - changed that to 11 and done - think it was caused by a firmware update / me dicking around with the settings midweek when I was bored/trying to optimise laptop connection. Thanks for all users who suggested channel being the issue!
Contributor I
December 22, 2015
I'm having same issue, Was resolved by changing channel, however reoccurs every few days, continuing to have to either reset router or change Sonos Wifi channel, very annoying, seems to occur most frequently after a sonos app update
Chris
Lead Maestro
December 22, 2015
Same advice. Submit a diagnostic here or call sonos them to review
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Max P
Sonos Employee
December 23, 2015
I'm having same issue, Was resolved by changing channel, however reoccurs every few days, continuing to have to either reset router or change Sonos Wifi channel, very annoying, seems to occur most frequently after a sonos app update

Hello Chris49, welcome to the community.
Like Chris, suggested the best would be to submit a diagnostic and reply with the confirmation number. Here's an article explaining how: How to Submit Diagnostic. This will allow us to have a better idea about your Sonos system.
Help others find useful posts by clicking the like button and selecting the best answer to your question.
Lyricist III
January 11, 2016
This is stiller happening. Have play 1,3,5 and a bridge. Everything is utdatert
Lyricist III
January 11, 2016
Updated!
Chris
Lead Maestro
January 11, 2016
Have you submitted diagnostic. What is source of music having issue playing?
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Lyricist III
January 11, 2016
Yes i have submitted diagnostics. Source is mainly spotify
Chris
Lead Maestro
January 11, 2016
Did you post the diagnostic number here somewhere for Sonos to look at it.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)