system bricked after updating new app

Hi Buzz 

Do you work for Sonos? 
if not why are you happy saying your system works with some aggravations?  
 

it’s a consumer product, that did work and now doesn’t because of what the brand has done to it.  
 

If you think that’s ok, then good for you. 

But have a look at all comments on here (search app for details).

Every loyal customer is complaining and most say they are moving on, me included  

its beyond embarrassing. 
 

No I don’t work for SONOS and I’m not some sort of influencer. Forums such as this are as close as I get to social media. SONOS employees are clearly indicated.

I’m here to help. Currently, there are obvious reported issues, but bricking every system is not one of them.

Earlier today I helped a person heal a system that was being rather erratic, at times you might consider it as being “bricked”. This was a phone consult having nothing to do with this Community, but I certainly used skills learned here with respect to the best approach to solving the issue. Bottom line was that the network installer had duplicated the WiFi SSID and password when installing an upgrade (essentially a second system). The result was that SONOS and the controllers might each be using the “other” WiFi, not the WiFi being used by the controller phone/pad. The WiFi used by the controllers and SONOS was arbitrary after a reboot or update. At times one controller could operate all or part of the SONOS system, then something would flip to the other WiFi, sometimes causing the SONOS system to disappear, and thoroughly frustrate the humans.

Finally, I had them check for duplicate WiFI (by powering down one WiF) — surprise!! They were at the end of their patience and I simply had them change the SSID on the original WiFi and everything came online in a few minutes. Note that this is not the best long term solution, but it will work just fine till their patience returns and we can configure a more robust network.

I am in the exact same boat as the OP and definitely used the term bricked in my scathing note to the CEO (as if he cares). 

Ever since Sony launched the ill-fated new app, my Sonos is no longer usable. I have been a customer from the start. I have over 24 Sonos speakers/new amps. I updated most of them to the latest iteration to use the previous new app a couple of years ago. I have 12 speakers in the backyard alone.

Everything worked amazingly until the latest app “update.”

Now nothing works in a usable manner (whether trying to play one speaker or a group, the same garbage occurs).

I am so furious at Sonos. Speakers come in and come out. Trying to change volume is a joke. Lag of 10-15 sends. I move it down. The ghosts in response randomly move it up and down on its own. The system plays partial songs and then skips to the next. Or it stops working entirely. I spent 45 minutes during a backyard party last night just trying to play music (with guests marvelling at what junk Sonos is) and finally gave up and pulled out a Marshall bluetooth speaker. Which worked so I had some music at least.

Whatever Sonos has done needs to be fixed now. I've invested tens of thousands of dollars in Sonos like many of you have and it is literally not usable, so a bricked system.

It is the same BS whether I use the Sonos app directly or try to play through Sonos via Spotify. So whatever Sonos did it all started with this horrific app update. 

I can't hear people saying:

Everything is ok, just use the desktop app.

Nothing is ok.

And nothing is working anymore.

I have 2 systems in 2 different countries. Both used to work well. When I was in house 2 in May nothing worked and I spent best part of 2 days on chats with Sonos. I tried everything they suggested and after 2 days the system was unplugged, removed and replaced with a 10 year old Bluetooth speaker. When I returned to house 1 in July miraculously house 1 system worked. The only difference in systems was that house 1 has a sonos 1 as part of the system (incl several play:1s and a play:5) whereas house 2 has just play:1s and a play:3. I will now wait to go back to house 2 in September to see if the app has updated again and the system now works or it only works because a sonos one is needed to drive the system. Weird or what?

Update:  I did download the windows app from the Sonos web site, which did see the system and told me to ‘update’ the firmware… which I did and it didn’t take long at all. So I thought cool that will work only to find the windows version isn’t compatible any more so there was nothing I could do lol.  I’ve now used the ‘web’ version which works and has actually been playing playlists from my Apple Music. So yes the speakers are now not ‘bricked’ and the system works. But only because I’m using a £1000 PC.  So till the iPhone app works without going totally tits up every second, I’m the only in the house to pick the songs. Maybe that’s a good thing 😜

looking forward to tomorrow… fingers crossed. 

Yeah Ive got a PC of that value too. The web app saw the system but still didn’t work. I wait to see if the house 2 system works before I junk the sonos in both locations for something that actually delivers 

I say this often actually, because it is the best solution to most of the issues in the updated mobile app. If you read my technical article on Linked In you will see why I believe this to be.

Did you download the wrong version of the Windows app? You need the S2 version from here https://www.sonos.com/redir/controller_software_pc2

I did all of the above with Sonos support on the phone. After 2 days of trying, their conclusion was that I’d have to buy newer products because the new software didn’t support mine and I can’t have 2 systems operated by one device. However, the house 1 system worked on my return of which the only difference is that it includes a Sonos one whereas the other system is play1 and play3 based. Laptop sees all the products but that’s all it does.